Order Management Specialist

2 days ago


Konak, Turkey PHINIA Full time

Job Title: Order Management Specialist

Location: [Not Specified]

Job Type: Full-time

About Us

At PHINIA, we're committed to delivering exceptional customer experiences. Our team is passionate about providing results-driven solutions that meet the needs of our customers.

Job Summary

We're seeking a highly skilled and organized professional to manage customer orders and shipments, resolving any issues that may arise in a timely and efficient manner.

Key Responsibilities

  • Manage customer order books and provide information related to arrears and shipments.
  • Work closely with the supply chain team and other support functions to ensure effective order management.
  • Ensure accuracy and timeliness in all aspects of order management, including shipment preparation and dispatch.
  • Analyze customer availability, cause codes, and coordinate action plans to resolve issues.

Requirements

  • Bachelor's degree in Industrial Engineering, Business Administration, or Foreign Trade departments.
  • Minimum 2 years of experience in customer service and sales operations, preferably in the automotive industry.
  • Proficiency in MS Office applications, especially MS Excel, is a must.
  • SAP SD system experience is an asset, as is export custom operations knowledge.
  • Excellent verbal and written English skills are required, with French as a secondary language preferred.
  • Strong analytical and problem-solving skills, as well as good team player and communication skills, are essential.

What We Offer

We provide a comprehensive benefits package, including competitive compensation and opportunities for growth and development.



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