Order Fulfillment Expert

6 days ago


Konak, Turkey G.D S.p.A. Full time
Job Description

We are looking for a highly skilled Spare Parts Specialist to join our Izmir office.

Main responsibilities will include:

  • Customer Request Management: Responding promptly and professionally to customer inquiries via email or phone, including stock availability, pricing quotations, product specifications, and urgent delivery requests.
  • Order Processing & Shipment Coordination: Accurately processing customer orders in the system, coordinating daily shipments, and ensuring on-time dispatch of goods by working closely with warehouse teams and logistics partners.
  • Delivery & Invoice Management: Regularly updating order delivery dates in the system, issuing invoices, and ensuring all required documentation is accurate and up-to-date for seamless order fulfillment.
  • Issue Tracking & Reporting: Monitoring delayed deliveries, tracking items under repair or replacement, identifying faulty products, and preparing detailed reports for headquarters, including root cause analysis and proposed solutions.


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