Expert Solutions Resolution Lead

3 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
Job Overview

Vodafone Group is seeking an experienced professional to fill the role of Expert Solutions Resolution Analyst. This position involves end-to-end resolution of customer complaints from senior management, ensuring 100% customer satisfaction.

The ideal candidate will have a strong analytical thinking ability and result-oriented working approach, with high-level communication and negotiation skills.

This role requires adaptability to a high-paced working environment and flexible working hours, as well as proficiency in using MS Office programs.

We offer a dynamic and inclusive work environment where you can thrive, regardless of your personal or professional background.

Key Responsibilities

• End-to-end resolution of customer complaints from senior management

• Creation of necessary processes for customer complaints received through official channels

• Receiving THH complaints through the Ketsis system, checking responses, and sending them through the same system again

• Project follow-ups and process improvements

Required Skills and Qualifications

• Minimum 1 year of experience in back office

• Strong communication, negotiation, and problem-solving skills

• High analytical thinking ability and result-oriented working approach

• Ability to adapt to a high-paced working environment and flexible working hours

• Proficient in using MS Office programs

Benefits

We like to keep things flexible:

• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for a wide range of products & services

Who We Are

Vodafone Group is a leading Telecommunications company in Europe and Africa, continuously investing in new technologies to improve the lives of millions of customers, businesses, and people around the world.

We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.



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