Multilingual Support Specialist

3 days ago


Fatih, Istanbul, Turkey OKXhas Full time
Support Role
As a Senior Agent, Customer Service, you will be responsible for handling inquiries and issues from global customers in multiple languages through various channels, such as email, chat, and voice. This role requires collaboration with internal and external stakeholders to address complaints and feedback related to websites, products, platforms, and services.

About the Position
This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills. As a Senior Agent, Customer Service, you will play a key role in maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.

Key Tasks
- Handle inquiries and issues from global customers in multiple languages through various channels.
- Collaborate with internal and external stakeholders to address complaints and feedback related to websites, products, platforms, and services.
- Establish and nurture strong relationships with company partners and external stakeholders.
- Escalate any queries or unresolved issues to Level 2/Supervisors as directed by the operations management.

Requirements
- Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
- Proficiency in both spoken and written Turkish and English.
- Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
- Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
- Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
- Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

What We Offer
- Competitive remuneration package
- Yearly Performance Bonus
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.


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