Multilingual Support Specialist

2 days ago


Fatih, Istanbul, Turkey OKXhas Full time

Welcome to OKX, where innovation meets excellence

Senior Agent, Customer Service

We are looking for a seasoned Senior Agent to join our Customer Service team, where you will be responsible for delivering exceptional customer experiences across multiple languages and channels.

Your key responsibilities will include:

  • Handling customer inquiries and issues via email, chat, and voice.
  • Collaborating with internal stakeholders to address customer complaints and feedback.
  • Maintaining a deep understanding of our company's products and services to provide informed support.
  • Escalating unresolved customer issues to senior-level support as needed.

To succeed in this role, you must possess:

  • A degree in a relevant field (finance, customer service, linguistics, etc.)
  • At least 2 years of experience in language-related roles (translation, interpretation, localization)
  • Proficiency in both spoken and written Turkish and English
  • Excellent problem-solving skills and the ability to work independently
  • Quick learning capabilities and adaptability in a fast-paced environment

In addition to your technical skills, you will also bring:

  • Familiarity with the cryptocurrency and/or finance-technology industry
  • Working knowledge of CRM tools, such as Zendesk
  • Basic computer skills: MacOS, Lark, Microsoft Office, and G-Suite

Join OKX and discover a dynamic work environment that fosters growth, innovation, and excellence

About OKX

As a leading crypto exchange, OKX provides a secure and reliable platform for customers to trade cryptocurrencies. Our commitment to innovation and customer satisfaction drives our culture and processes, creating a supportive and inclusive environment for every OK-er.

Job Requirements

  • Provide high-quality customer support across multiple languages and channels
  • Collaborate with internal teams to resolve customer complaints and feedback
  • Maintain expertise on our company's products and services
  • Elevate complex customer issues to senior-level support when necessary

Desired Skills and Qualifications

  • Degree in relevant field (finance, customer service, linguistics, etc.)
  • Minimum 2 years of language-related experience (translation, interpretation, localization)
  • Fluency in Turkish and English (spoken and written)
  • Strong problem-solving skills and independent work style
  • Adaptability and quick learning abilities

Benefits and Opportunities

  • Competitive compensation package
  • Annual performance-based bonuses
  • Ongoing professional development and growth opportunities
  • Employee recognition and appreciation programs
  • Dynamic multinational work environment


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