Senior Sales Consultant

11 hours ago


Fatih, Istanbul, Turkey Ermenegildo Zegna Holditalia S.p.A Full time

About Us:

Ermenegildo Zegna is a leading luxury fashion brand dedicated to creating high-quality, sophisticated clothing for men. Our commitment to excellence and innovation drives us to push boundaries and challenge conventional thinking, resulting in unique and compelling designs that reflect our passion for style and craftsmanship.

The Role:

This exciting opportunity to join our team as a Senior Style Advisor offers a chance to work with a talented group of individuals who share your passion for fashion and commitment to delivering exceptional customer experiences. As a key member of our sales team, you will play a vital role in driving sales growth, enhancing customer satisfaction, and contributing to the success of our business.

Key Responsibilities:

  1. Deliver outstanding customer service, consistently meeting and exceeding customer expectations.
  2. Develop and maintain in-depth product knowledge, staying up-to-date with the latest fashion trends and in-store promotions.
  3. Work collaboratively with colleagues to achieve shared goals and objectives, fostering a positive and supportive team environment.
  4. Maintain accurate records and reports, including sales data, customer interactions, and inventory levels.
  5. Contribute to the growth and development of the business by identifying opportunities for improvement and implementing effective solutions.

Requirements:

  • A minimum of 4-6 years' experience in retail sales or customer service.
  • High school qualification.
  • Possess excellent communication and interpersonal skills, with a pleasant personality and good grooming standards.

Competencies:

  1. Achievement Drive: Set goals and strive for excellence in every aspect of your work.
  2. Building Relationships: Foster strong relationships with colleagues and customers, building trust and loyalty.
  3. Empathy: Demonstrate understanding and compassion towards customers and colleagues, responding to their needs and concerns.
  4. Serving Customers: Deliver exceptional customer service, exceeding expectations and creating memorable experiences.
  5. Team Working: Collaborate effectively with colleagues, sharing knowledge and expertise to achieve shared goals.
  6. Conceptual Thinking: Think creatively and critically, developing innovative solutions to challenges and opportunities.
  7. Sustainability: Contribute to sustainable practices within the business, reducing waste and promoting environmentally responsible behaviors.


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