
Senior Solution Consultant
13 hours ago
Job Overview:
We are seeking a highly skilled and experienced Senior Solution Consultant to join our team. As a Senior Solution Consultant, you will be responsible for showcasing Genesys Cloud's capabilities and driving customer success through creative storytelling and technical expertise.
Key Responsibilities:
- Showcasing technical expertise and creative talent by developing and presenting dynamic demonstrations to executives, stakeholders, and influencers.
- Understanding customers' strategies and helping them drive business using Genesys Cloud's unique solutions.
- Creating customized demos and telling stories that showcase the solution's value.
- Identifying and overcoming obstacles in strategic deals through internal discussions and customer/partner meetings.
- Staying ahead of relevant technology trends, competitive analysis, and market differentiators through internal training, self-study, and industry-standard certifications.
- Providing feedback to product management about product enhancements addressing customer needs and guiding additional value.
- Sharing and learning best practices with other Solution Consultants to enhance quality and efficiency.
Requirements:
- BS degree in Computer Science or Engineering, Business, or equivalent industry experience.
- Technical knowledge of Contact Centre technologies such as VOIP, surveys, quality management, recording, workforce management, IVR, digital engagement, and PCI compliance.
- Prior experience with AI technologies and frameworks (machine learning, natural language understanding, Gen-AI, large language models, prompt engineering).
- Experience articulating the value of solutions during presentations.
- Ability to propose solutions mapped to business requirements, scoping functional and non-functional specifications, and providing a solution proposal, architecture diagram, and collaborating with professional services to ensure an accurate Statement of Work (SoW).
- Exceptional presentation skills, ability to command workshops, and guide discussions to successful conclusions.
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