
FedEx Service Professional
1 day ago
Our Story
FedEx was built on a philosophy that puts people first. We take pride in being an equal opportunity employer, committed to a diverse and inclusive workforce. Join us and be part of a global community that values growth, innovation, and teamwork.
About the Role
This is an exciting opportunity to join our frontline team as a Customer Care Representative. As the first point of contact for our customers, you'll provide accurate information and guidance via multiple channels. Your goal will be to resolve customer complaints and concerns efficiently while identifying new business opportunities.
Your Key Responsibilities
- Provide exceptional customer service via phone, email, and chat
- Advising customers on how to use FedEx services and tools
- Resolving customer complaints and concerns efficiently
- Identifying new business opportunities with existing customers
The Ideal Candidate
To succeed in this role, you must have excellent communication and problem-solving skills, computer literacy, and the ability to navigate complex systems. A positive attitude and adaptability in a fast-paced environment are essential.
Why Choose FedEx?
We offer an attractive compensation package, including training, extensive learning resources, and tuition assistance. You'll also enjoy employee assistance programs, reduced-rate shipping, and career growth opportunities.
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