Pre-Sales Coordinator

2 days ago


Fatih, Istanbul, Turkey UL Solutions Full time
Pre-Sales Coordinator Position Summary

We are seeking a highly motivated and detail-oriented Pre-Sales Coordinator to join our team. The ideal candidate will have excellent communication and administrative skills, with a strong understanding of business sales processes.

About the Role
  • The Pre-Sales Coordinator will engage with customers via telephone or electronic inquiries to address their needs and provide assistance with pre- and post-sale activities.
  • The successful candidate will work closely with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
  • This role requires a moderate degree of supervision and involves performing other duties as directed.
Key Responsibilities
  • Engage with customers via telephone or electronic inquiries to address their needs and provide assistance with pre- and post-sale activities.
  • Work closely with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
  • Coordinate pre- and post-sale actions to ensure customers meet TIC certification requirements and product or service adoption timelines.
  • Develop and share quotes using standardized pricing tools under standard operating procedures.
  • Process quotes into orders using ERP and support account managers & SE/ISEs by performing admin-related tasks.
  • Collaborate with internal resources to anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience.
  • Meet established timelines for pre-and post-sales activities.
Requirements
  • High school diploma required.
  • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software, Salesforce.
  • 2 years of experience in a similar role preferred.
  • Strong communication and administrative skills.
  • Fluent English and Turkish required.


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