IT Support Specialist

1 week ago


Fatih, Istanbul, Turkey Hirewand Full time
Job Title

Desktop Support Engineer

About the Role

Hirewand is seeking a skilled Desktop Support Engineer to provide support to its large user community in its Singapore Campus along with the deployment of new technology to the business.

Key Responsibilities
  • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
  • Assists in the setup and operation of audio-visual hardware as required by end-user.
  • Determine appropriate hardware and software based on corporate policy and end-user requirements.
  • Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues.
  • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
  • Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM.
  • Assist in administration and maintenance of technology infrastructure components.
  • May assist in installation, maintenance, troubleshooting and repair of office telephony system.
  • Uses corporate incident management system to record and track all support work.
  • Maintains accurate hardware and software records for corporate assets.


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