HR Consulting Specialist
2 weeks ago
Welcome to Kolay IK, where we revolutionize HR management software for businesses worldwide.
We are on a mission to simplify HR processes and make the world easier for everyone.
In this role, you will be part of our dynamic team of HR Consulting Specialists-Customer Success experts, dedicated to ensuring 100% digitalization of companies' HR processes.
As a key member of our team, you will work closely with our customers' companies and human resources managers, as well as the Sales and Customer Success teams at Kolay IK.
This is a fully remote job, offering flexibility in your work environment. However, it is preferable for candidates to reside in Istanbul to facilitate potential face-to-face meetings.
About Us
Kolay IK was founded in 2015 with a vision to simplify HR management software for businesses worldwide.
Today, we provide a cloud-based HR management platform that streamlines processes such as expense tracking, leave management, overtime, shifts, and more.
Our platform is trusted by over 3,500 companies and 250k employees globally. We aim to make the world easier together; join us.
Key Responsibilities
- Develop expertise in all aspects of HR and share knowledge with HR professionals.
- Enhance customer happiness and strive to increase Net Promoter Score (NPS).
- Aid in the digital transformation of HR for small and medium-sized businesses.
- Promote new applications to existing customers.
- Activate new companies through data integration and tailor our platform to meet their needs.
- Analyze purchasing companies and manage portfolios effectively to prioritize.
- Identify and address reasons why companies do not purchase or actively use our platform.
- Foster long-term relationships with clients.
- Ensure sales processes are followed and closed efficiently.
- Maintain low churn rates among companies.
- Collaborate with other teams, including sales, marketing, and product development, to incorporate customer feedback into overall business strategies.
Requirements
- 7 years of experience in HR, Customer Success, or Customer Engagement.
- Product-oriented, highly motivated, energetic, results-driven individual.
- Ability to learn quickly and manage multiple priorities and projects.
- Exceptional communication skills and persuasiveness.
- Experience selling to HR, Sales, and SaaS in a B2B environment is an advantage.
- Experience in a specific sector is a plus (such as Automotive, Hotels, Production, etc.).
- Related Bachelor's or Master's degree.
- Part of one of Turkey's most successful startups.
- Mac and Macfit Subscription Support.
- Remote working opportunity.
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