Senior Service Management Role for Commercial and Consumer Segment

7 days ago


Fatih, Istanbul, Turkey Avature Full time
About the Role

The successful candidate will have a customer-focused approach, high efficiency in task execution, problem-solving, and handling customer special cases and escalations. They will possess strong experience with end-to-end processes, performance, and vendor management. A good understanding of services and warranty legal terms and conditions is essential. The ideal candidate will have excellent negotiation and influencing skills, communication skills, and ability to present/lead discussions at executive leadership level.

Requirements:
  • Customer-focused approach with high efficiency in task execution.
  • Strong experience with end-to-end processes; performance and vendor management.
  • Good understanding of services and warranty legal terms and conditions.
  • High negotiation and influencing skills; communication skills and ability to present/lead discussions at executive leadership level.


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