
Growth and Innovation Leader
3 days ago
We're seeking a Senior Business Operations Manager to lead our business operations and drive growth through innovative strategies and data-driven insights.
In this role, you'll work closely with senior leaders and cross-functional stakeholders to identify growth opportunities, optimize performance, and drive strategic alignment across the organization. Key responsibilities include:
- Analyzing business performance and large datasets to generate actionable insights
- Monitoring key metrics, reporting findings, and proposing practical improvement plans
- Building and improving scalable processes and frameworks to support better decision-making
- Identifying trends, risks, and bottlenecks across user, merchant, and category funnels
- Contributing to experimentation and post-launch evaluations (e.g., A/B testing, cohort analysis)
- Conducting internal/external research and benchmarking to support strategy
- Collaborating with cross-functional teams (Product, Marketing, Sales, Category, Ops) on high impact initiatives
- Continuously identifying opportunities to improve operational efficiency
- Preparing clear, concise reports and presentations to communicate findings to leadership
- Working with tools like GA4, Looker Studio, dashboards, and (ideally) running SQL queries for data exploration
Key qualifications include:
- 5+ years of experience in Strategy, Business Development, Consulting, Growth, or Product Analytics
- Strong analytical and problem-solving skills — think in frameworks, and recognize patterns others miss
- Proficiency in data visualization and analytics tools (GA4, Power BI, Tableau, Looker Studio, etc.)
- Data-driven mindset with strong execution skills
- Process-oriented, with a strong interest in operational improvement and efficiency
- Excellent communication and stakeholder management skills
- Comfortable in fast-paced, dynamic environments with shifting priorities
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