
Customer Success Team Leader
5 days ago
About Us: BtoBTurk.com is a leading B2B platform that connects international buyers with high-quality wholesale suppliers in Turkey. We streamline global trade by bringing product sourcing, logistics, and customer support under one roof.
Position Summary: As a proactive and results-oriented Customer Success Team Leader, you will manage the performance of our Customer Success Specialists, actively engaging in telesales. This role involves making sales and driving team performance to improve customer satisfaction and increase sales.
Key Responsibilities:
- Conduct telesales to European customers, handling product promotion and closing sales processes.
- Lead and guide a team of Customer Success Specialists, ensuring their success.
- Monitor team performance, guaranteeing sales targets and KPIs are met.
- Provide continuous feedback, training, and coaching to team members to enhance efficiency.
- Address customer complaints and requests with a solution-oriented approach.
- Foster strong relationships with customers via phone, email, and other communication channels.
- Collaborate with management to optimize sales strategies and increase customer loyalty.
Required Qualifications:
- Fluent in English, both speaking and writing (C1-C2 level required).
- At least 3 years of telesales experience, at least 1 year of team leader experience (preferably in B2B sector).
- Experience in call center operations is a plus.
- Strong leadership skills to motivate the team.
- Goal-oriented with a focus on making sales and ensuring customer satisfaction.
- Familiarity with CRM tools and e-commerce platforms is an advantage.
- Proficiency in French, German, or Spanish is a plus.
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