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Customer Experience Strategist

2 weeks ago

Fatih, Istanbul, Turkey DeFacto Full time

DeFacto is a global fashion brand with a vision to strengthen the engagement, motivation, and social responsibility of every team member.

We encourage participation in internal events, sports, and social clubs while fostering a strong company culture through our vision, mission, strategies, and principles.

Key Responsibilities
  • Develop and execute CRM strategies that increase customer loyalty, engagement, and lifetime value.
  • Manage the customer lifecycle, from acquisition to retention, across omnichannel platforms.
  • Analyze performance of CRM communications and campaigns, presenting insights and recommendations to leadership.
  • Stay up to date with industry trends and innovations in CRM and loyalty technologies to enhance program performance.

Requirements

  • Bachelor's degree from related departments, Master's degree especially MBA is a plus.
  • Minimum 7 years of experience in related fields.
  • Good communication skills.
  • Team-player, ability to lead and develop team members.
  • Multitasking and result-oriented.
  • Problem-solving, analytical thinking, and research skills.