Sales Development Representative

2 days ago


Fatih, Istanbul, Turkey American President Lines Full time
About the Role

We are seeking a highly motivated and results-driven Sales Development Representative to join our team. As a key member of our sales team, you will be responsible for developing and managing a customer portfolio in accordance with Trade, KAM, and the line.

Your primary focus will be on selling products and services related to your customers while promoting Group image and values. You will also contribute to the fulfillment of the Commercial Actions Plan by gaining and supporting customer loyalty, developing new traffic through your knowledge of the market and/or product, and managing a dedicated customer portfolio.

Key Responsibilities:

  • Monitor Strategic BCO's annual nominations vs. actual performance.
  • Identify commercial market opportunities and prospects and follow up on customers to develop and monitor their portfolios.
  • Perform sales calls weekly as per your targets and identify details on the CRM system.
  • Promote and sell all Group products, non-maritime products, tools, and services (e.g., eCommerce, intermodal, value-added products, value-added services, contract logistics, supply chain services, etc.) & make sales leads through the CRM system.
  • Receive and qualify priority customers' requests based on their strategic importance and process their requests.
  • Inform customers about all CMA CGM services, updates, and new products regularly.
  • Participate in establishing the commercial action plan and ensure the right customer segmentation is selected in your area.
  • Relay quotation requests from customers to headquarters and closely follow up the process.
  • Ensure updates of commercial data in the information system, try to identify the market, and develop new business.
  • Sell to customers the solution best fitted to their needs by phone.
  • Structure information about competitive rate evolution to enable the line to adapt its commercial policy.
  • Collect commercial data and customer feedback in the Group system.


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