Community Engagement Manager

2 days ago


Fatih, Istanbul, Turkey BIGO Full time

BIGO Technology is one of the fastest-growing companies in Singapore, with over 30 offices and 6 R&D centres around the world. BIGO's video-based products have gained immense popularity globally, with users in over 150 countries.

As a Family Management Advisor at BIGO LIVE, you will play a pivotal role in fostering a vibrant and supportive community. Your key responsibilities will include developing strategies to engage and retain users, moderating content, and acting as a liaison between the company and its community members.

Key Responsibilities:
  1. Community Engagement: Develop and implement strategies to increase user participation and satisfaction.
    Organize community events, contests, and interactive activities, monitor feedback and trends to identify growth opportunities.
  2. Content Moderation: Ensure all user-generated content adheres to BIGO LIVE's guidelines, resolve conflicts and issues within the community promptly and professionally.
  3. User Support: Act as a point of contact for community members, addressing their questions and feedback. Provide timely support to users, resolving any platform-related issues.
  4. Analytics and Reporting: Track and analyze community metrics to measure engagement effectiveness, prepare regular reports on community activities, trends, and insights.
  5. Cross-functional Collaboration: Provide insights and recommendations to improve platform features based on community feedback, participate in cross-departmental projects to enhance user experience and community growth.


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