System Support Specialist

3 days ago


Fatih, Istanbul, Turkey Tekfen Construction Full time

Günümüzde zorlu müteahhitlik faaliyetlerinin öncü kuruluşlarından biri, aynı zamanda da çalışkan bir çevreci olan Tekfen İnşaat ve Tesisat A.Ş.'nin temelleri 1956 yılında kurulan bir mühendislik danışmanlık şirketine uzanmaktadır. İş yönetiminde global kalite standartlarına olan tavizsiz bağlılığı şirketin altmış seneyi aşkın bir süredir sürekli büyümesi ve istikrarlı olmasını sağlamıştır.

Günümüzde Tekfen Holding A.Ş.'nin bir yan kuruluşu olan Tekfen İnşaat ve Tesisat A.Ş.; Türkiye, Orta Doğu, Kuzey Afrika, Kafkasya ve Orta Asya, Doğu ve Orta Avrupa'da büyük başarıları olan uluslararası bir yüklenici olarak saygın bir isimdir. Geniş çaplı faaliyetleri ağır inşaat işlerinden rafineriler ve petrokimya tesislerine; uydu kentlerden büyük endüstriyel işleme tesislerine, boru hatları ve deniz yapılarından güç tesisleri, elektrik ve iletişim işlerine kadar çeşitlilik göstermektedir. Kardeş şirketleri ve stratejik ortaklıklarıyla beraber Tekfen hizmetlerini dünya çapında çok çeşitli müşterilere kadar ulaştırılabilmektedir.

Taahhüt grubu bünyesinde, şirketimizin İstanbul genel merkezinde görev alacak aşağıda belirtilen niteliklere sahip Sistem Destek Uzmanı adayları aranmaktadır.

  • Üniversitelerin ilgili bölümlerinden mezun,
  • Minimum 4 yıl benzer pozisyonda çalışmış,
  • Pozitif iletişim yeteneğine sahip ve ikna kabiliyeti yüksek,
  • İyi seviyede İngilizce bilgisine sahip,
  • Araştırmacı, öğrenmeye ve gelişmeye açık,
  • Microsoft Windows işletim sistemleri ve MS Office uygulamalarına hâkim,
  • Bilgi Teknolojileri donanımları (bilgisayar, yazıcı, projeksiyon, v.b.) kurulum konusunda deneyimli ve çözüm odaklı,
  • İşletim sistemi ve Active Directory seviyesinde kullanıcı yönetimlerinin gerçekleştirilmesi,
  • Talep yönetim sistemleri (jira) vb uygulamalara hakim.
  • Toplam Kalite Yönetimi ve ISO 9001, ISO 27001, ISO 27019 standartları hakkında bilgi sahibi ve uygulamayı benimseyen,
  • Dokümantasyon ve raporlama konusunda bilgili ve istekli,
  • Ekip çalışmasına yatkın ve şirketimizin dinamik yapısına uyum sağlayabilecek.

Görev Tanımı:

  • Firewall ve Network üzerindeki cihazları Bilgi Güvenliği Yönetim Sistemleri politikalarına göre destek vermek,
  • Talep, Olay, Problem ve Değişiklik yönetimini tanımlı SLA&OLA hedefleri dâhilinde işletmek,
  • Şirket bünyesindeki çalışanlardan gelen taleplere göre birinci seviye kullanıcı desteği vermek,
  • ITSM aracı ile çağrı yönetimi, takibi ve raporlamasını sağlamak,
  • Lisans Yönetimi raporlamasını sağlamak,
  • Dosya Sunucusu Yönetimi sağlamak,
  • İnsan Kaynakları işe başlangıç, görev değişimi ve işten çıkış süreçlerinin takibini sağlayarak Active Directory üzerinde aksiyonların alınması,
  • İhtiyaçlar doğrultusunda operasyonel raporlamaları yerine getirmek ve sistemler üzerinde analiz değerlendirmeleri gerçekleştirilmesi.
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