SAP Customer Management Consultant

4 days ago


Fatih, Istanbul, Turkey Impress IT & Education Technologies Full time
Human Resources and Training Specialist at Impress Bilişim ve Eğitim Teknolojileri

SAP Customer Management çözümleri konusunda deneyimli bir SAP Customer Management Danışmanı arıyoruz. Bu pozisyonda, müşterilerimizin SAP tabanlı müşteri yönetimi süreçlerini analiz edecek, optimize edecek ve gelişen teknolojiye uyum sağlayacak stratejiler geliştireceksiniz. SAP Customer Management modüllerini etkin şekilde kullanarak, müşteri ilişkilerini güçlendirecek, süreç verimliliğini artıracak ve organizasyonel hedeflere katkı sağlayacaksınız.

Görev ve Sorumluluklar:
  • SAP Customer Management çözümlerinin uygulanması, yönetilmesi ve optimize edilmesi
  • Müşteri yönetimi süreçlerini analiz etmek ve geliştirmek
  • Müşteri verilerini yönetmek, analiz etmek ve sonuçları organizasyonel hedeflerle uyumlu hale getirmek
  • Müşteri odaklı süreçlerin dijital dönüşümünü sağlamak
  • Müşteri deneyimini iyileştirecek stratejiler oluşturmak
  • SAP platformlarında müşteri ilişkilerini dijitalleştirmek ve verimliliği artırmak
  • SAP modüllerinin müşteri yönetim süreçlerine entegrasyonunu sağlamak
  • Kullanıcı eğitimleri ve destek süreçlerini yönetmek
Aranan Nitelikler:
  • Üniversitelerin ilgili bölümlerinden mezun (İşletme, Yönetim Bilişim Sistemleri, Endüstri Mühendisliği vb.)
  • SAP Customer Management modüllerinde en az 5 yıl deneyim
  • SAP CRM ve müşteri yönetimi sistemleri hakkında derinlemesine bilgi
  • Müşteri deneyimi yönetimi ve dijital dönüşüm konularında deneyim
  • Müşteri ilişkilerini güçlendirme ve müşteri sadakati oluşturma konusunda stratejik bakış açısına sahip
  • İletişim becerileri güçlü, çözüm odaklı ve ekip çalışmasına yatkın
  • Analitik düşünme yeteneği ve problem çözme becerisi
  • SAP CX ve diğer müşteri yönetimi platformlarına hakim olmak tercih sebebidir
Tercih Sebebi Olacak Ekstra Yetenekler:
  • SAP S/4HANA, SAP Cloud Platform ve diğer SAP çözümleri hakkında bilgi sahibi olmak
  • Veritabanı yönetimi ve raporlama araçları konusunda deneyim
  • Salesforce, Microsoft Dynamics CRM gibi diğer müşteri yönetim platformları hakkında bilgi
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