Turkish Vendor Services Manager

6 days ago


Fatih, Istanbul, Turkey Amazon Full time

About the Role

This is a unique opportunity to join our team at Amazon as a Vendor Consultant, focusing on managing key metric pillars for Amazon Vendors. As a member of our Turkish team, you will be responsible for shaping and delivering strategies to optimize business performance for key manufacturers (vendors) on Amazon websites.

Key Responsibilities

  • Support internal teams in achieving input metrics and vendor impact on customer experience;
  • Partner with Retail Team to manage vendor relationships, championing vendor needs at Amazon;
  • Build strong communication channels, set expectations, provide status updates, and manage growth plans for vendors;
  • Develop strategic account plans that deliver on key business opportunities and relevant KPIs for vendors and Amazon;
  • Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience;
  • Conduct deep dive analysis on handled issues for vendors, develop recommendations, and action plans based on data to improve vendor experience;
  • Provide thought leadership around planning, roadmaps, and execution;
  • Establish long-term partnerships with key vendor partners for the group of vendors handled;
  • Support launches of new programs, categories, and features;
  • Conduct regular weekly and monthly business reviews with vendors, highlighting business metric performance and building action plans;
  • Metric influencing - understand metrics, create realistic forecasts, take calculated risks, and react quickly with new action plans.

Requirements

  • Native level of Turkish and excellent writing and communication skills in English;
  • Bachelor's degree in any domain preferred, minimum Baccalaureate diploma mandatory;
  • Relevant experience (minimum 3 years) in Vendor management, sales, post-sales, account management, or business development in managing B2B business;
  • Strong presentation skills, ability to express thoughts logically and succinctly, demonstrated active listening skills, highly consultative, and solutions-oriented;
  • Data analysis skills - ability to collect, clean, interpret, challenge, and question data, and provide solutions, demonstrated ability to manage business;
  • Influencing skills - metric influencing: ability to understand a metric and create realistic forecasts, negotiation skills;
  • Ability to operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives;
  • Develop original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems;
  • Ability to work in teams and ultimately focus on delivering results with high standards.


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