
Business Development Strategist
1 day ago
We are seeking a seasoned professional to join our team as a Director of Customer Success. In this role, you will be responsible for developing and delivering strategic priorities within the region, ensuring that priority customers experience positive change through more effective use of our network products.
The ideal candidate will have advanced experience working with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners. They will also possess knowledge and understanding of payments technology and application of that knowledge to address customer/market needs.
The successful candidate will have a proven track record of identifying opportunities for customers to partner with Mastercard to further enhance the strength and value of the partnership for both parties. They will also have experience in developing and implementing sustainable customer success strategies that align with the organization's goals.
This role requires a highly skilled individual who can leverage insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage. The ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner is essential.
The Director of Customer Success will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers, and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. Key areas of responsibility include:
- Cultivating strong customer partnerships through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale.
- Identifying optimization opportunities for customers with the goal of driving customer value and enhanced strategic goals through our products.
- Articulating key performance indicators related to cost, performance, and optimization, and the insights associated with them.
About You
We are looking for an enthusiastic manager of talent who builds, energizes, and unlocks the potential of a diverse high-performing team. The ideal candidate will nurture a winning and inclusive culture, focus on development at the individual and team level, and have advanced ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner.
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