Head of E-commerce Operations
7 days ago
About Us
Cresco Human Resources Management & Consultancy Ltd. is a dynamic and innovative organization dedicated to delivering exceptional human resources management and consultancy services. We are passionate about empowering businesses to thrive in the ever-changing e-commerce landscape.
Our Vision
We envision a world where businesses and partners collaborate seamlessly to deliver unparalleled customer experiences. As a key player in the e-commerce industry, we strive to foster strategic partnerships that drive business growth, revenue, and innovation.
Job Description
The Head of E-commerce Operations will be responsible for leading our e-commerce operations team, overseeing day-to-day activities, and driving strategic initiatives to optimize partner relationships, customer experiences, and business outcomes.
Responsibilities
- Develop and execute strategic plans to drive e-commerce growth, revenue, and customer satisfaction.
- Lead cross-functional teams to deliver projects, initiatives, and programs that drive business success.
- Build and maintain strong relationships with partners, customers, and internal stakeholders to ensure seamless communication and collaboration.
- Collaborate with the partnership management team to develop and implement processes, procedures, and policies that drive efficiency, effectiveness, and customer satisfaction.
- Provide thought leadership and expert guidance on e-commerce strategy, operations, and technology to drive business growth and innovation.
- Develop and manage budgets, forecasts, and performance metrics to measure business outcomes and make data-driven decisions.
- Stay up-to-date with industry trends, best practices, and emerging technologies to drive business growth, revenue, and innovation.
Requirements
- Minimum 5+ years of experience in e-commerce operations, partnership management, or a related field.
- Proven experience in team management, strategic decision-making, and driving business growth and revenue.
- Strong understanding of e-commerce ecosystems, technology-driven partner management, and SaaS, integrations, and technology-driven business solutions.
- Excellent communication, interpersonal, and leadership skills, with a proven track record of building strong relationships with partners, customers, and internal stakeholders.
- PMP certification is preferred, demonstrating expertise in project management and process optimization.
- Hands-on experience in partner relationship management and process optimization, with a focus on delivering exceptional customer experiences.
- Experience working in a fast-paced, technology-driven environment, with adaptability and flexibility to navigate changing business needs.
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