
Head of PMO – E-commerce
2 days ago
About the Role:
We are looking for a Head of PMO with strong expertise in the e-commerce ecosystem and technology industry to lead and optimize partnership management processes. This role will be responsible for managing strategic technology partnerships, ensuring customer satisfaction, and developing long-term business relationships.
Key Responsibilities:
- Develop, manage, and expand the company's partner ecosystem.
- Establish and nurture strategic relationships with existing and potential technology partners.
- Ensure that partners and clients receive the best possible experience throughout their journey.
- Monitor and manage project timelines to align with customer needs and expectations.
- Lead process and product improvements with the team to optimize the customer experience.
- Establish repeatable processes, resources, and frameworks to facilitate product adoption and ensure their maintenance.
- Define and direct partner product strategies to create successful long-term partnerships.
- Identify opportunities to enhance integrations and improve product satisfaction, linking them to customer challenges.
- Stay up to date with industry best practices and leverage sector knowledge to address partner concerns.
- Keep customers informed about new and planned product features related to their business workflows.
- Lead a team that directly works with customers to set expectations, address objectives, manage timelines, and ensure a structured onboarding experience.
- Foster collaboration between the Partnership Management team and the Academy teams to ensure customers are properly trained with modern and adaptable learning methodologies.
- Manage multiple onboarding processes simultaneously, balancing priorities between business outcomes, customer satisfaction, and technical quality.
- Conduct one-on-one sessions with key customers to gather feedback on developed solutions for partner challenges.
- Act as a technical leader in decision-making and roadmap planning.
- Ensure Partner-Client relationships progress smoothly, resolving any arising issues while leading initiatives to enhance client satisfaction.
Qualifications:
- Minimum 8+ years of experience in a leadership role within partnership management, program management, or project management in the technology or e-commerce sector.
- Proven experience in team management and strategic decision-making.
- Strong understanding of the e-commerce ecosystem and technology-driven partner management.
- Professional-level English proficiency (both written and spoken).
- PMP certification is required.
- Hands-on experience in partner relationship management and process optimization.
- Experience with SaaS, integrations, and technology-driven business solutions is a plus.
This role is ideal for a strategic thinker with leadership expertise who thrives in a fast-paced, technology-driven environment. If you are ready to take on a key role in shaping the partnership management landscape in e-commerce, we would love to hear from you
Seniority levelMid-Senior level
Employment typeFull-time
Job functionBusiness Development, Engineering, and Information Technology
IndustriesSoftware Development
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