Order Management Specialist

2 weeks ago


Konak, Turkey PHINIA Full time

Job Description

Key Responsibilities:

  1. Act as the primary point of contact for customers' issues related to Logistics (Orders / Shipment / Returns / Freight).
  2. Engage with the Supply Chain team and other support functions to ensure effective order management.
  3. Manage Customer order books and support sales forecasting process.
  4. Ensure accurate order load, verify EDI/Teccom orders, and adhere to Legal requirements.
  5. Support pricing/credit issues identification and resolution.
  6. Liaise with the warehouse for pick/pack and dispatch of goods to customers.
  7. Process Goods Returns & Stock Cleanse requests.
  8. Ensure electronic messaging is processed correctly.
  9. Manage and report customer complaints.
  10. Analyse customer availability and cause code to resolve issues.

Qualifications

Required Skills & Qualifications:

  1. Bachelor's Degree in Industrial Engineering, Business Administration, or Foreign Trade departments.
  2. Min. 2 years of experience in customer service and sales operations.
  3. Proficiency in MS Office applications, especially MS Excel.
  4. SAP SD system experience is an asset.
  5. Excellent verbal and written skills in English.
  6. Strong analytical and problem-solving skills.
  7. Good team player with strong communication and expression skills.


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