Order Management Specialist
2 weeks ago
Job Description
Key Responsibilities:
- Act as the primary point of contact for customers' issues related to Logistics (Orders / Shipment / Returns / Freight).
- Engage with the Supply Chain team and other support functions to ensure effective order management.
- Manage Customer order books and support sales forecasting process.
- Ensure accurate order load, verify EDI/Teccom orders, and adhere to Legal requirements.
- Support pricing/credit issues identification and resolution.
- Liaise with the warehouse for pick/pack and dispatch of goods to customers.
- Process Goods Returns & Stock Cleanse requests.
- Ensure electronic messaging is processed correctly.
- Manage and report customer complaints.
- Analyse customer availability and cause code to resolve issues.
Qualifications
Required Skills & Qualifications:
- Bachelor's Degree in Industrial Engineering, Business Administration, or Foreign Trade departments.
- Min. 2 years of experience in customer service and sales operations.
- Proficiency in MS Office applications, especially MS Excel.
- SAP SD system experience is an asset.
- Excellent verbal and written skills in English.
- Strong analytical and problem-solving skills.
- Good team player with strong communication and expression skills.
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