
Help Desk Technician
2 days ago
Become a part of our innovative team at RedotPay
We're a pioneering crypto payment platform that bridges traditional finance with the digital world. Our comprehensive solutions drive seamless transactions, promoting financial inclusion and reduced costs.
This exciting opportunity requires a skilled customer support professional to join our dynamic team.
Key responsibilities:
- Provide high-quality customer support via live chat and email channels.
- Stay current on industry developments, including Crypto and credit card services, as well as broader market trends.
- Effectively manage and resolve customer issues, ensuring prompt follow-up and resolution.
- Develop strong relationships with customers, understanding their needs and providing valuable insights to management.
- Identify areas for improvement and develop strategies to enhance team productivity and service quality.
Requirements:
- Degree or higher in any field.
- Relevant customer service experience, preferably in live chat settings.
- Prior experience in the financial services sector is an asset.
- Exceptional communication skills in English; proficiency in additional languages is a bonus.
- A strong passion for the technology sector, with a focus on personal and professional growth.
- A dedicated team player who is proactive, results-driven, and responsive to client needs.
- Ability to work a flexible 5-day schedule, including weekends and public holidays.
- Immediate availability is highly desirable.
Entry level
Employment TypeFull-time
Job FunctionHuman Resources
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