IT Help Desk Specialist

6 days ago


Fatih, Istanbul, Turkey 副潦却慣歳 Full time

We are a global company with a presence in Turkey and the USA. Our headquarters is located in Ataşehir/İstanbul, and we have branches in Antalya and Elazığ. We are committed to delivering exceptional customer service and support to our users.

About the Job:

We are seeking an experienced IT Helpdesk Lead to join our team. The successful candidate will be responsible for managing our Helpdesk operations, providing coaching and guidance to Helpdesk staff, and collaborating with our IT Infra team.

Responsibilities:
  • Lead the Helpdesk team to deliver high-quality customer service and support.
  • Develop and implement processes to improve support services and user experience.
  • Manage ticket systems and resolve issues efficiently.
  • Collaborate with the IT Infra team to ensure seamless technical support operations.
  • Conduct regular performance reviews and provide feedback to Helpdesk staff.
Qualifications:
  • At least 2 years of experience in Helpdesk management or a related field.
  • Strong leadership and communication skills.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • Proficient in ticketing systems and technical documentation.


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