Help Desk Specialist

4 days ago


Fatih, Istanbul, Turkey Informa Plc Full time
About Us

Informa Plc is a global platform provider for industries, creating international markets for business growth. We organize over 500 large-scale branded and transaction-oriented events annually, fostering buyer-seller relationships, showcasing products, and driving business transactions.

Our Mission
  • To deliver exceptional customer experiences across all touchpoints, from initial inquiry to post-event follow-up.
  • To provide timely and effective solutions to customer queries, ensuring satisfaction and loyalty.
  • To foster a culture of continuous learning and improvement, leveraging insights from customer interactions to enhance our services.
The Ideal Candidate
  • 1-2 years of experience in customer-facing roles, preferably in a call center or customer success environment.
  • Fluency in English, with excellent written and verbal communication skills.
  • Able to work effectively under pressure, meeting deadlines and targets while maintaining quality standards.
  • Experience with Salesforce or other CRM systems is a plus.
  • Familiarity with Microsoft Office applications, including Excel, Word, and PowerPoint.


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