
Technical Help Agent
1 day ago
Threecolts is dedicated to delivering exceptional customer experiences through expert support. Our Customer Support Specialists are the front-line representatives who connect our customers with the information and assistance they need to succeed.
We are seeking a highly skilled individual to join our team as a Technical Help Agent. In this role, you will be responsible for addressing customer inquiries, resolving support issues, and working closely with our product managers to ensure seamless customer experiences.
Job Description:
Company OverviewAt Threecolts, we're committed to empowering Marketplace entrepreneurs and international brands through cutting-edge software tailored for Amazon and Walmart businesses.
Job SummaryWe're looking for a Product Expert Assistant to assist our customers with technical understanding of our products and services and to assist with the resolution of any issues they may have.
Responsibilities:- Address customer inquiries via chat and email from the ticketing system.
- Resolve support issues such as cancellation, product knowledge gaps, and general account assistance.
- Go the extra mile to provide knowledgeable help and accurate details to customer inquiries.
- Identify, investigate, and resolve user issues when possible or follow escalation routes.
- Perform technical troubleshooting and data analysis to determine the root causes of the issue. Provide solutions or action plans for customers that resolve the issue.
Requirements:
- Minimum 2 years of customer service experience.
- Ability to work independently and in a team, self-starter, and energetic.
- Work well under pressure.
- Proactive hands-on, roll up your sleeves, and do whatever it takes to get the job done attitude.
- Excellent written and verbal communication and problem-solving skills.
- Strong multi-tasking abilities.
- Contributor to a positive and results-oriented team environment.
- Growth mindset with a curiosity to learn new products and skills.
- Experience with maintaining and updating articles and training materials.
- Strong skills with computers and spreadsheets.
- Able to handle research-heavy tickets.
- Ability to assist with customer-facing webinars and conferences.
- Familiarity with our industry is preferred but not required.
We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent
-
Help Desk Agent
5 days ago
Fatih, Istanbul, Turkey SiPay Elektronik Para ve Ödeme Hizmetleri A.Ş Full timeWe are a leading provider of electronic money and payment services, dedicated to delivering easy-to-use, reliable, and fast solutions to our users and member businesses.Job DescriptionWe are seeking an experienced Help Desk Specialist for our growing Technology team.
-
Help Desk Specialist Position
6 days ago
Fatih, Istanbul, Turkey GeGa IT Solutions Full timeJob Description:The Help Desk Specialist will monitor daily operations, including server hardware, software, and operating systems.This role involves performing technology installations, upgrades, and maintenance.The successful candidate will assist in IT infrastructure, including operating systems, security tools, applications, servers, e-mail systems,...
-
Senior Agent
4 days ago
Fatih, Istanbul, Turkey OKXhas Full timeRole OverviewAt OKX, we believe that the future will be reshaped by crypto. As a Senior Agent, Customer Service, you will handle inquiries and issues from global customers in multiple languages through various channels.About the JobThis role involves collaborating with internal and external stakeholders to address complaints and feedback related to websites,...
-
Agent of Real Estate Transactions
3 days ago
Fatih, Istanbul, Turkey TEKCE Real Estate Full timeAt TEKCE Real Estate, we strive to deliver exceptional real estate services to our clients. As a professional agent, you will play a vital role in facilitating smooth property transactions. Your key responsibilities will include advising clients on the suitability and value of properties, presenting purchase offers, and providing guidance on market...
-
IT Help Desk Specialist
7 days ago
Fatih, Istanbul, Turkey 副潦却慣歳 Full timeWe are a global company with a presence in Turkey and the USA. Our headquarters is located in Ataşehir/İstanbul, and we have branches in Antalya and Elazığ. We are committed to delivering exceptional customer service and support to our users.About the Job:We are seeking an experienced IT Helpdesk Lead to join our team. The successful candidate will be...
-
Technical Artist
2 weeks ago
Fatih, Istanbul, Turkey IO Interactive Full timeIO Interactive is currently looking for a Technical Artist to join Project 007, a brand-new James Bond video game to be developed and published by IOI. Featuring a wholly original Bond story, players will step into the shoes of the world's favourite Secret Agent to earn their 00 status in the very first James Bond origin story.As a Technical Artist at IO...
-
Technical Sales Partner
7 days ago
Fatih, Istanbul, Turkey Google Full timeAre you passionate about helping businesses thrive in a rapidly changing digital landscape? Do you have a strong background in cloud infrastructure engineering and customer-facing support? If so, we'd love to hear from you! As a Technical Sales Specialist at Google Cloud, you'll play a key role in driving growth and innovation by partnering with customers to...
-
Technical Services Expert
7 hours ago
Fatih, Istanbul, Turkey Medtronic Full timeWe are a company that inspires innovation, driven by a mission to alleviate pain, restore health, and extend life. As a Technical Services Expert, you will play a critical role in delivering exceptional customer experiences through expert technical support.About the RoleYou will be responsible for providing technical assistance to customers, troubleshooting...
-
Partner Technical Specialist
2 weeks ago
Fatih, Istanbul, Turkey IBM Full timeIntroductionA Technology Sales Engineer role (what we internally call a, 'Brand or Partner Technical Specialist') within IBM's Data & AI brand means accelerating enterprises' success by improving their ability to understand their data. It means providing solutions that enable people across organizations, in multiple roles, the ability to turn data into...
-
IVD Field Services Engineer-Istanbul
4 days ago
Fatih, Istanbul, Turkey Dymind Full timeDirect message the job poster from DymindOverseas HR Management @ Dymind | SHRM-SCPWe are seeking an IVD Field Services Engineer for Turkey to drive customer satisfaction and strengthen our market presence. This role will focus on improving product satisfaction, providing product training, and enhancing the technical capabilities of local customers and...
-
Technical Account Manager
6 days ago
Fatih, Istanbul, Turkey UiPath Full timeLife at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...
-
Technical Solutions Architect
8 hours ago
Fatih, Istanbul, Turkey UiPath Full timeTransformative Power of AutomationThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes this power.We need individuals who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...
-
Technical Solution Strategist
2 days ago
Fatih, Istanbul, Turkey Avature Full timeWe are seeking a skilled Technical Solution Strategist to join our team. In this role, you will work closely with clients to develop strategic plans for infrastructure, applications, and automation solutions. Your primary responsibilities will include:Developing comprehensive client strategies that focus on enhancing existing technology stacks.Defining...
-
Senior Agent, Customer Service
3 days ago
Fatih, Istanbul, Turkey OKX Full timeSenior Agent, Customer Service (Turkish Speaker)Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand...
-
Residential Sales Advisor
7 hours ago
Fatih, Istanbul, Turkey TEKCE Real Estate Full timeJoin our team of experienced professionals at TEKCE Real Estate and take advantage of this exciting opportunity to launch or advance your career in real estate. As a Real Estate Agent, you will play a key role in helping clients find their dream homes and navigate the complex world of property sales.About the RoleKey responsibilities include providing market...
-
Technical Quality Manager
6 days ago
Fatih, Istanbul, Turkey SAP SE Full timeSAP SE is a leading provider of enterprise software and services. Our mission is to help organizations run better by providing them with innovative solutions that drive business success.We are currently seeking a highly skilled Technical Quality Manager to join our team in delivering premium engagement services to our customers. As a Technical Quality...
-
Technical Service Specialist
18 hours ago
Fatih, Istanbul, Turkey Bid Agency Full timeJob DescriptionBid Agency is seeking a dedicated IT Support Technician to join our team.The ideal candidate will possess 3 years of experience as a field service representative or in a similar role, with expertise in managing and preserving technical equipment. Critical thinking and problem-solving skills are essential, as well as effective time-management...
-
Technical Recruiter
4 days ago
Fatih, Istanbul, Turkey TELPA A.Ş. Full timeAs Huawei Turkey R&D Center, we are seeking a Senior Technical Recruiter to join our dynamic, versatile, and philanthropist team. You will assist us in the growth of our IT Teams and their advance in groundbreaking projects.As a Senior Technical Recruiter, you will be responsible for sourcing, screening, and providing a shortlist of candidates for different...
-
Senior Agent, Customer Service
4 days ago
Fatih, Istanbul, Turkey OKXhas Full timeSenior Agent, Customer Service (Turkish Speaker)Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand...
-
Sales Partner Technical Specialist
4 days ago
Fatih, Istanbul, Turkey Avature Full timeA Technology Sales Engineer role (what we internally call a, 'Brand or Partner Technical Specialist') within IBM's Data & AI brand means accelerating enterprises' success by improving their ability to understand their data. It means providing solutions that enable people across organizations, in multiple roles, the ability to turn data into actionable...