Technical Help Agent

1 day ago


Fatih, Istanbul, Turkey Threecolts Full time

Threecolts is dedicated to delivering exceptional customer experiences through expert support. Our Customer Support Specialists are the front-line representatives who connect our customers with the information and assistance they need to succeed.

We are seeking a highly skilled individual to join our team as a Technical Help Agent. In this role, you will be responsible for addressing customer inquiries, resolving support issues, and working closely with our product managers to ensure seamless customer experiences.

Job Description:

Company Overview

At Threecolts, we're committed to empowering Marketplace entrepreneurs and international brands through cutting-edge software tailored for Amazon and Walmart businesses.

Job Summary

We're looking for a Product Expert Assistant to assist our customers with technical understanding of our products and services and to assist with the resolution of any issues they may have.

Responsibilities:
  • Address customer inquiries via chat and email from the ticketing system.
  • Resolve support issues such as cancellation, product knowledge gaps, and general account assistance.
  • Go the extra mile to provide knowledgeable help and accurate details to customer inquiries.
  • Identify, investigate, and resolve user issues when possible or follow escalation routes.
  • Perform technical troubleshooting and data analysis to determine the root causes of the issue. Provide solutions or action plans for customers that resolve the issue.

Requirements:

  • Minimum 2 years of customer service experience.
  • Ability to work independently and in a team, self-starter, and energetic.
  • Work well under pressure.
  • Proactive hands-on, roll up your sleeves, and do whatever it takes to get the job done attitude.
  • Excellent written and verbal communication and problem-solving skills.
  • Strong multi-tasking abilities.
  • Contributor to a positive and results-oriented team environment.
  • Growth mindset with a curiosity to learn new products and skills.
  • Experience with maintaining and updating articles and training materials.
  • Strong skills with computers and spreadsheets.
  • Able to handle research-heavy tickets.
  • Ability to assist with customer-facing webinars and conferences.
  • Familiarity with our industry is preferred but not required.

We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent


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