Senior Agent

3 days ago


Fatih, Istanbul, Turkey OKXhas Full time
Role Overview
At OKX, we believe that the future will be reshaped by crypto. As a Senior Agent, Customer Service, you will handle inquiries and issues from global customers in multiple languages through various channels.

About the Job
This role involves collaborating with internal and external stakeholders to address complaints and feedback related to websites, products, platforms, and services. You will maintain a strong understanding of company products to effectively communicate with customers in their preferred language.

Responsibilities
- Handle inquiries and issues from global customers in multiple languages through various channels.
- Collaborate with internal and external stakeholders to address complaints and feedback related to websites, products, platforms, and services.
- Maintain a strong understanding of company products to effectively communicate with customers in their preferred language.
- Establish and nurture strong relationships with company partners and external stakeholders.

Requirements
- Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
- Proficiency in both spoken and written Turkish and English.
- Ability to work independently in a fast-paced environment and deliver multilingual support.
- Willingness to work according to a given schedule to support 24x7 language-related operations.
- Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
- Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
- Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
- Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Why Join Us
- Competitive remuneration package
- Yearly Performance Bonus
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.


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