
Guest Service Agent
3 days ago
We're looking for a Guest Services Agent who is ready to join the Sheraton Family where the world comes together
Responsibilities include:
- Delivering high level of service to internal and external guests while adhering to all brand standards and compliance standards.
- Managing the switchboard for incoming and external calls in accordance with Marriott International and Sheraton brand standards.
- Handling all guest-related requests/defects via phone or in the Guest Services Office and informing supervisors for follow-up.
- Keeping the office and equipment clean and organized, preparing daily wake-up lists, making live wake-up calls, and preparing daily reports through Opera.
- Taking room service orders in accordance with brand standards.
- Being familiar with all emergency procedures: bomb threat, fire alarm, death, and evacuation plans.
- Ensuring the Guest Response Process is in place, making follow-up calls, and obtaining feedback from guests regarding their preferences.
- Acting as a communication agent between departments to ensure all guest-related issues are addressed promptly and efficiently.
Minimum Requirements:
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management, or related fields.
- Preferably 1-2 years experience in Front Office discipline.
- Excellent interpersonal and communication skills.
- Ability to focus on details and handle multiple tasks.
- Result-driven, proactive, and reliable personality.
- Excellent command of both written and spoken English.
- No military obligation for male candidates / at least 2 years postponement.
Entry level
Employment TypeFull-time
IndustriesHospitality
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