
Guest Services Coordinator
3 days ago
Job Summary
We are seeking a highly organized and detail-oriented individual to fill the role of Guest Services Coordinator. This position is responsible for coordinating front desk operations, ensuring seamless guest experiences, and maintaining accurate records.
About the Role
As a Guest Services Coordinator, you will be responsible for registering and processing check-ins, updating and checking guest information into the computer, and handling cashiering duties, foreign exchange transactions, and night audit tasks.
Key Responsibilities:
- Register and process check-ins for all arrivals.
- Update and check guest information into the computer after a complete check-in.
- Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlements upon guests' departure.
- Handle walk-in counter reservations and process call-in reservations when the room reservations section is closed.
Requirements
To succeed in this role, you must have a university degree and at least 3 years of experience in the Front Office Department or a similar position. You should also possess strong internal and external communication skills, both verbal and written, as well as organizational skills.
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