
Luxury Hotel Guest Experience Specialist
3 days ago
The Peninsula Istanbul offers a unique opportunity to showcase luxury service and dedication to our customers.
As a Guest Communication Manager, you will be responsible for exceeding guest expectations with service and managing guest feedback.
Key Accountabilities
- Exceeds guest expectations with service and manages guest feedback, in keeping The Peninsula Service Principles.
- Intricates knowledge of Rooms configuration/features and of the culinary offerings.
- Ensures that the team is building the foundation - understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
- Is responsible for monthly analysis and presentation of the departmental expenses and revenue generation.
- Directs the functions, administration, and leadership of the Guest Communication Centre.
- Hires, develops, motivates, supervises and coaches department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.
General Requirements
- Minimum of 3 years of experience in a similar position within luxury hotels in Front Office or Reservations Department.
- Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies.
- Excellent communication, time management, organizational skills, highly adaptable with a focus on problem solving.
- Fluent in English language proficiency. Expertise in a second language would be desirable.
-
Luxury Hotel Experience Manager
2 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeLocated in the historic district of Karaköy, The Peninsula Istanbul offers an exceptional opportunity to provide unparalleled service to guests arriving by land or sea.The hotel's commitment to luxury service and dedication to employees creates a unique environment for growth and development.As a Guest Experience Manager, you will be responsible for...
-
Guest Relations Manager Luxury Hotels
3 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeThe Peninsula Hong Kong provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport.The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.Job DescriptionAn exceptional opportunity to join our high-profile hotel in...
-
Hotel Guest Services Coordinator
4 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeAbout Four Seasons Hotels Ltd.We are a leading provider of luxury hospitality services, dedicated to delivering exceptional guest experiences.We are currently seeking a Guest Services Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing seamless registration and cashiering services to our...
-
Luxury Vıp Experience Specialist
2 days ago
Fatih, Istanbul, Turkey Shangri-La Group Full timeShangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe."To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational...
-
Assistant Guest Experience Manager
2 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeSelect how often (in days) to receive an alert:Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of...
-
Guest Experience Specialist
5 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeWe are seeking an experienced Guest Experience Specialist - Valet to join our team at Four Seasons Hotels Ltd.Your primary responsibility will be to create a strong sense of arrival for our hotel guests by welcoming them to the hotel and safely parking their car in the hotel or local garage.We value our employees and offer a range of benefits, including:A...
-
Luxury Hotel Front Desk Associate
4 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeAbout Four Seasons Hotels Ltd.Four Seasons is a luxury hospitality company that provides exceptional guest experiences. We are committed to delivering the highest standards of service and quality.We are currently seeking a Front Desk Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing seamless...
-
Luxury Hotel Sales Manager
2 days ago
Fatih, Istanbul, Turkey Lazzoni Hotel Full timeAre you a motivated and results-driven sales professional looking for a new challenge? We are seeking an experienced Sales Executive to join our team at Lazzoni Hotel, where you will play a key role in driving business growth and revenue through effective sales strategies and leadership.The key responsibilities of this role will include:Developing and...
-
Luxury Car Park Attendant
5 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeFour Seasons Hotels Ltd is looking for a skilled Luxury Car Park Attendant to join our team.You will be responsible for creating a seamless arrival experience for our hotel guests by welcoming them to the hotel and parking their car.We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be...
-
Guest Relations Supervisor
2 days ago
Fatih, Istanbul, Turkey Ennismore Full timeEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each...
-
Guest Relations Supervisor
1 week ago
Fatih, Istanbul, Turkey Rixos Hotels Full timeCompany DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...
-
Luxury Valet Attendant
5 days ago
Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full timeAs a Luxury Valet Attendant at Four Seasons Hotels Ltd, you will have the unique opportunity to work with high-end vehicles and provide exceptional service to our discerning guests.You will be responsible for greeting guests, parking their cars and ensuring they receive a seamless arrival experience.Our commitment to luxury and hospitality means that we...
-
Guest Relations Supervisor
6 days ago
Fatih, Istanbul, Turkey Hyde Johannesburg Rosebank Full timeCompany DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...
-
Guest Communication Manager
3 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeBusiness Unit: The Peninsula IstanbulSet along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic...
-
Guest Service Coordinator
6 days ago
Fatih, Istanbul, Turkey Hyde Johannesburg Rosebank Full timeJob Summary:We are seeking a highly skilled Guest Relations Supervisor to join our team at Hyde Johannesburg Rosebank. The successful candidate will be responsible for providing exceptional guest service and ensuring that all guests have a memorable experience during their stay with us.Key Responsibilities:Guest Feedback and Satisfaction: Monitor guest...
-
Guest Experience Coordinator
3 hours ago
Fatih, Istanbul, Turkey Rixos Hotels Full timeAbout the RoleWe are looking for a talented Guest Relations Supervisor to lead our front-of-house team and deliver outstanding service to our guests.This is an exciting opportunity for a seasoned hospitality professional to join Rixos Hotels and contribute to our mission of providing exceptional experiences to our guests.The successful candidate will be...
-
Luxury Guest Relations Expert
3 hours ago
Fatih, Istanbul, Turkey Rixos Hotels Full timeJoin Our TeamRixos Hotels is seeking a highly skilled Guest Relations Supervisor to join our team.This is an exciting opportunity for a seasoned hospitality professional to contribute to our mission of providing exceptional experiences to our guests.The successful candidate will be responsible for:Leading the front-of-house team and delivering outstanding...
-
Luxury Hotel Housekeeping Manager
3 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeKey ResponsibilitiesResponsible for the cleanliness and supplies of the guest rooms, guest floors, floor stations and storage rooms.Ensure the comfort of all Hotel guests as established by Hotel procedures and standards.Report any deficiencies, damages, reoccurring problems, missing, broken, stained or burnt items and unusual circumstances to the Supervisor...
-
Hotel Room Attendant
3 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeCompany OverviewThe Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.An exceptional opportunity to...
-
Guest Experience Coordinator
2 days ago
Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full timeJob SummaryThis Guest Services Agent position offers an exciting opportunity to work in a dynamic environment, providing exceptional service to guests and colleagues alike.As a key member of our team, you will be responsible for delivering personalized service, managing switchboard operations, addressing guest requests, maintaining office cleanliness, and...