Guest Experience Coordinator

3 days ago


Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full time
Job Summary

This Guest Services Agent position offers an exciting opportunity to work in a dynamic environment, providing exceptional service to guests and colleagues alike.

As a key member of our team, you will be responsible for delivering personalized service, managing switchboard operations, addressing guest requests, maintaining office cleanliness, and taking room service orders.

Key Accountabilities:
  1. Guest Service Delivery: Provide tailored service to internal and external guests, adhering to brand standards and compliance regulations.
  2. Switchboard Operations: Effectively manage incoming and external calls, in line with Marriott International and Sheraton brand standards.
  3. Guest Request Handling: Address guest-related requests/defects via phone or in the Guest Services Office, informing supervisors for follow-up as needed.
  4. Office Maintenance: Maintain a clean and organized workspace, prepare daily wake-up lists, make live wake-up calls, and prepare daily reports through Opera.
  5. Room Service Orders: Take room service orders in accordance with brand standards.
  6. Emergency Preparedness: Familiarize yourself with emergency procedures, including bomb threat, fire alarm, death, and evacuation plans.
  7. Guest Feedback: Cultivate strong relationships with guests, ensuring their preferences are met and feedback is obtained.
  8. Department Liaison: Act as a liaison between departments to resolve guest-related issues promptly and efficiently.
Requirements

To succeed in this role, you must possess:

  1. A 2-year degree in Business Administration, Marketing, Hotel and Tourism Management, or related fields.
  2. 1-2 years of experience in Front Office discipline.
  3. Excellent interpersonal and communication skills.
  4. Ability to focus on details and handle multiple tasks.
  5. Result-driven, proactive, and reliable personality.
  6. Strong command of both written and spoken English.
  7. No military obligation for male candidates / at least 2 years postponement.


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