Concierge/Guest Service

3 days ago

Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full time

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

JOIN OUR TEAM

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident's needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons' policies.

TASKS
  1. Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
  2. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
  3. Coordinates with Valet parking staff the retrieval of resident's vehicles.
  4. Manages and provides access to the building(s) and units with all vendor/contractor/homeowners' service providers and visitors, after previous authorization received; assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners' service providers. Controls entry doors and elevator/lift access.
  5. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.
  6. Updates homeowner profiles with any relevant information.
  7. Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing.
  8. Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
  9. Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over.
  10. Complies with all Four Seasons' guidelines, policies and procedures.
  11. Works harmoniously and professionally with co-workers and supervisors.
ADDITIONAL RESPONSIBILITIES
  1. Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods.
  2. Works closely with hotel/resort to ensure smooth handling of resident's deliveries, reservations and special requests.
  3. Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times.
  4. Performs other tasks or projects as assigned by the Chef Concierge or Director of Residences.
SKILLS AND COMPETENCIES
  1. At least two years of post-secondary education is preferred.
  2. One to three years of concierge experience in a luxury environment.
  3. Previous Four Seasons concierge experience is preferred.
  4. Fluent in English, written and verbal; an additional language an asset.
  5. Ability to use a variety of software.

Sky's the Limits

Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's '100 Best Companies to Work For' every year since 1998... Come and find out why With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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