
Hospitality Services Associate
3 days ago
We are seeking a highly motivated Guest Services Agent to join our team at Sheraton Istanbul Levent.
This role involves delivering exceptional guest service, managing switchboard operations, addressing guest requests, maintaining office cleanliness, taking room service orders, and familiarizing yourself with emergency procedures.
Key Responsibilities:- Provide personalized service to internal and external guests, adhering to brand standards and compliance regulations.
- Effectively manage incoming and external calls, in line with Marriott International and Sheraton brand standards.
- Address guest-related requests/defects via phone or in the Guest Services Office, informing supervisors for follow-up as necessary.
- Maintain accurate records and reports through Opera, preparing daily wake-up lists, and making live wake-up calls.
- Take room service orders in accordance with brand standards.
- Familiarize yourself with emergency procedures, including bomb threat, fire alarm, death, and evacuation plans.
- Cultivate strong relationships with guests, ensuring their preferences are met and feedback is obtained.
- Act as a liaison between departments to resolve guest-related issues promptly and efficiently.
To excel in this role, you must possess:
- A 2-year degree in Business Administration, Marketing, Hotel and Tourism Management, or related fields.
- 1-2 years of experience in Front Office discipline.
- Excellent interpersonal and communication skills.
- Ability to focus on details and handle multiple tasks.
- Result-driven, proactive, and reliable personality.
- Strong command of both written and spoken English.
- No military obligation for male candidates / at least 2 years postponement.
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Hospitality Wine Specialist
2 days ago
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Wine Service Professional
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Hospitality Professional
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