Hotel Guest Services Coordinator

4 days ago


Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full time

About Four Seasons Hotels Ltd.

We are a leading provider of luxury hospitality services, dedicated to delivering exceptional guest experiences.

We are currently seeking a Guest Services Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing seamless registration and cashiering services to our guests.

Responsibilities:

  • Welcome and register guests in a friendly and efficient manner.
  • Process guest payments and resolve any discrepancies.
  • Respond to guest requests and resolve issues promptly and professionally.
  • Collaborate with other hotel departments to ensure seamless guest experience.

Requirements:

  • Fluent in Turkish and English, both verbal and written.
  • Additional languages would be beneficial.
  • At least one year of experience in a similar role within a five-star luxury environment.
  • Strong interpersonal, organizational, and administrative skills.
  • Impeccable appearance and a passion for delivering excellent service.
  • Confident and professional telephone manner.
  • Knowledge of Opera Reservations System required.

Company Culture:

We pride ourselves on our commitment to excellence, our attention to detail, and our dedication to providing exceptional service to our guests.



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