Luxury Hotel Experience Manager

3 days ago


Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

Located in the historic district of Karaköy, The Peninsula Istanbul offers an exceptional opportunity to provide unparalleled service to guests arriving by land or sea.

  • The hotel's commitment to luxury service and dedication to employees creates a unique environment for growth and development.
  • As a Guest Experience Manager, you will be responsible for ensuring impeccable service, creating personalized experiences, and maintaining close guest contact.

Key Accountabilities

  • Efficiently manage arrival and departure experiences, ensuring smooth operations and exceptional service delivery.
  • Coordinate daily operational issues within the Guest Experience Team, including accurate scheduling, service recovery, and continuous coverage.
  • Create unique customer recognition opportunities based on knowledge of preferences.
  • Maintain compliance with data privacy regulations and ensure the security of customer information.
  • Develop, motivate, and supervise the Guest Experience Executives to maintain a culture aligned with the company's mission, vision, and values.
  • Assume rotational responsibility for night audit shifts on a weekly basis.

General Requirements

  • Minimum 3 years' experience in a similar role within Front Office in a Luxury Hotel environment with similar standards and expectations.
  • Possesses foresight, proactiveness, excellent analytical ability, and commendable decision-making skills.
  • Fluent in English and Turkish communication proficiency. Expertise in a third language would be desirable.


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