Luxury Vıp Experience Specialist

3 days ago


Fatih, Istanbul, Turkey Shangri-La Group Full time

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered.

But what makes each stay truly memorable is something even more exquisite and rare - Shangri-La's special kind of hospitality. Hospitality from the heart.

Shangri-La Bosphorus, Istanbul,presenting 186 refined guest rooms and suites, provides a luxurious personal sanctuary to unwind amid enticing views of the city and the Bosphorus Strait. Our guests are greeted, as always, by warm and attentive service. The feeling of enchanting hospitality continues when our colleagues open the door to our guests the hotel, ideally located in the financial and entertainment district of Besiktas, yields breathtaking views of the Bosphorus Strait. As you step onto your private terrace, you are dazzled by the Strait's deep blue waters, a living line between two continents.

We are looking for an F&B Butler.

As F&B Butler, we rely on you to

  • Serve as a resource of information for VIP Guests regarding their experience within both the lounges and music areas
  • Assist guests regarding the timing of the supporting acts and headliner acts
  • Provide assistance to all positions and communicating effectively with others to enhance guest experience
  • Maintain contact with Manager, Bar Staff, and Server regarding the arrival of all guests
  • Make constant observation of lounge area, upholding the ambiance of the lounge or seating section
  • Exhibit articulate vocabulary with the ability to adapt and socialize with audience
  • Present exemplary and professional appearance
  • Anticipate guests' needs and providing superior service
  • Interact with VIP guests in a warm and professional manner
  • Interact with the other departments for comping of rooms and meals.
  • Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
  • Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest

We are looking for someone who;

  • Takes pride in being a hotelier
  • Loves interacting with guests and customers
  • Communicates and writes with fluency in English (as well as the local language)
  • Enjoys crafting creative and best-fit solutions
  • Preferably has relevant experience with an international 5* hotel
  • Has strong interpersonal and communication skills
  • Has experience in high-end restaurant operations, seating procedures, guest relations, problem solving
  • Is able to work in flexible schedule

If you are the right person, what are you waiting for? Click and apply now.

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