
Guest Communication Manager
3 days ago
Business Unit: The Peninsula Istanbul
Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.
- An exceptional opportunity to join our high-profile hotel in Istanbul.
- The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
- Be a part of the highly experienced team.
Key accountabilities
- Exceeds guest expectations with service and manages guest feedback, in keeping The Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standards with a general theme of anticipating guests' needs.
- Intricates knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximize Rooms, Spa and F&B sales and revenues.
- Ensures that the team is building the foundation - understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
- Is responsible for monthly analysis and presentation of the departmental expenses and revenue generation and formulates timely sales strategies to maximize sales, and average room rate reference the hotel's commercial targets.
- Ensures proper inventory control of room availability in close collaboration with Director of Revenue Management.
- Directs the functions, administration, and leadership of the Guest Communication Centre to meet planned budgets and expenses.
- Hires, develops, motivates, supervises and coaches department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.
General Requirements
- Minimum of 3 years of experience in a similar position within luxury hotels in Front Office or Reservations Department.
- Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies.
- Excellent communication, time management, organizational skills, highly adaptable with a focus on problem solving, naturally positive. Intricates knowledge of rooms, F&B and reservations focused systems.
- Fluent in English language proficiency. Expertise in a second language would be desirable.
We would be delighted to receive your CV and will liaise directly with suitable applicants.
#J-18808-Ljbffr-
Assistant Guest Experience Manager
2 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeSelect how often (in days) to receive an alert:Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of...
-
Guest Relations Supervisor
2 days ago
Fatih, Istanbul, Turkey Ennismore Full timeEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each...
-
Guest Service Coordinator
6 days ago
Fatih, Istanbul, Turkey Hyde Johannesburg Rosebank Full timeJob Summary:We are seeking a highly skilled Guest Relations Supervisor to join our team at Hyde Johannesburg Rosebank. The successful candidate will be responsible for providing exceptional guest service and ensuring that all guests have a memorable experience during their stay with us.Key Responsibilities:Guest Feedback and Satisfaction: Monitor guest...
-
Guest Relations Supervisor
6 days ago
Fatih, Istanbul, Turkey Hyde Johannesburg Rosebank Full timeCompany DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...
-
Guest Relations Supervisor
1 week ago
Fatih, Istanbul, Turkey Rixos Hotels Full timeCompany DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...
-
Guest Experience Coordinator
2 days ago
Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full timeJob SummaryThis Guest Services Agent position offers an exciting opportunity to work in a dynamic environment, providing exceptional service to guests and colleagues alike.As a key member of our team, you will be responsible for delivering personalized service, managing switchboard operations, addressing guest requests, maintaining office cleanliness, and...
-
Guest Service Agent
2 days ago
Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full timeWe're looking for a Guest Services Agent who is ready to join the Sheraton Family where the world comes togetherResponsibilities include:Delivering high level of service to internal and external guests while adhering to all brand standards and compliance standards.Managing the switchboard for incoming and external calls in accordance with Marriott...
-
Luxury Hotel Guest Experience Specialist
3 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeThe Peninsula Istanbul offers a unique opportunity to showcase luxury service and dedication to our customers.As a Guest Communication Manager, you will be responsible for exceeding guest expectations with service and managing guest feedback.Key AccountabilitiesExceeds guest expectations with service and manages guest feedback, in keeping The Peninsula...
-
Guest Experience Coordinator
3 hours ago
Fatih, Istanbul, Turkey Rixos Hotels Full timeAbout the RoleWe are looking for a talented Guest Relations Supervisor to lead our front-of-house team and deliver outstanding service to our guests.This is an exciting opportunity for a seasoned hospitality professional to join Rixos Hotels and contribute to our mission of providing exceptional experiences to our guests.The successful candidate will be...
-
Guest Services Coordinator
2 days ago
Fatih, Istanbul, Turkey İSTANBUL PORT OTELCİLİK SAN TİC.ŞTİ. Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to fill the role of Guest Services Coordinator. This position is responsible for coordinating front desk operations, ensuring seamless guest experiences, and maintaining accurate records.About the RoleAs a Guest Services Coordinator, you will be responsible for registering and...
-
Guest Relations Manager Luxury Hotels
3 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeThe Peninsula Hong Kong provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport.The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.Job DescriptionAn exceptional opportunity to join our high-profile hotel in...
-
Hospitality Liaison Manager
6 days ago
Fatih, Istanbul, Turkey Hyde Johannesburg Rosebank Full timeJob Description:The Guest Relations Supervisor is responsible for providing exceptional guest service and ensuring that all guests have a memorable experience during their stay with us. This includes monitoring guest feedback, implementing improvements, addressing guest complaints, and exceeding guest expectations.Key Responsibilities:Guest Service and...
-
Community Manager
1 week ago
Fatih, Istanbul, Turkey CoinTR Full timeCommunity Management Responsibilities:Build, grow, and manage CoinTR's online and offline communities across community-first social media platforms, Telegram, Discord, forums, and other communication channels.Organize online/offline events with crypto and Web3 communities, and take a proactive role throughout the entire process.Respond to community inquiries...
-
Community Manager
1 week ago
Fatih, Istanbul, Turkey Devotioninteractive Full timeJoin our team and shape the future of gaming communitiesAs a Community Manager at Devotion Interactive, you will play a pivotal role in building strong connections with players and nurturing vibrant gaming communities. Your mission will be to grow and engage our audience, ensuring their satisfaction through innovative and effective communication...
-
Front Desk Manager
3 hours ago
Fatih, Istanbul, Turkey Rixos Hotels Full timeJob DescriptionRixos Hotels is seeking a highly skilled Guest Relations Supervisor to join our team.The successful candidate will be responsible for providing exceptional service to guests, ensuring their stay is memorable and enjoyable. Key responsibilities include:Maintaining high standards of customer serviceResponding promptly to guest complaints and...
-
Communications Manager
1 week ago
Fatih, Istanbul, Turkey PepsiCo Full timeOverviewAre you ready to explore PepsiCo and be part of this iconic multinational? PepsiCo's strength is its people. Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities, and our business practices for...
-
Communications Manager
4 days ago
Fatih, Istanbul, Turkey PepsiCo Deutschland GmbH Full timeOverviewAre you ready to explore PepsiCo and be part of this iconic multinational?PepsiCo's strength is its people. Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities, and our business practices for...
-
Administrative & Communications Assistant
5 days ago
Fatih, Istanbul, Turkey DG Heating and Air Conditioning Inc Full timeAdministrative & Communications Assistant Administrative & Communications AssistantEAAis looking for an experiencedAdministrative and Communications Assistantto work at Istanbul office. This role is pivotal in providing executive support to the Communications Lead and the Partners. A smart and flexible approach is expected. It is crucial to be...
-
Luxury Hotel Experience Manager
2 days ago
Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full timeLocated in the historic district of Karaköy, The Peninsula Istanbul offers an exceptional opportunity to provide unparalleled service to guests arriving by land or sea.The hotel's commitment to luxury service and dedication to employees creates a unique environment for growth and development.As a Guest Experience Manager, you will be responsible for...
-
Marketing Communications Manager
7 days ago
Fatih, Istanbul, Turkey Gülermak Heavy Industries Construction & Contracting Co. Inc Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Gülermak Heavy Industries Construction & Contracting Co. IncHuman Resources Specialist at Gülermak Heavy Industries | Expertise in HR processes for constructionSustonable is a company dedicated to bringing sustainable solutions to building materials by creating...