Guest Relations Supervisor

3 days ago


Fatih, Istanbul, Turkey Ennismore Full time

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

This position is responsible for all operation front of house and guest areas that includes Guest Relation Agent and Lobby Hostess. Guest Relation Supervisor is under the supervision of Guest Relations Manager. Is in charge to find solutions to guest complaints. Ensures that the maximum quality of service is provided to guests during their stay or while using the facilities.

Responsibilities:

  • Monitor guest feedback and implement improvements to enhance guest satisfaction.
  • Address and resolve guest complaints or issues efficiently, maintaining a professional and positive demeanor.
  • Ensure that all guests receive a warm welcome and enjoy their stay with the finest personal service.
  • Respect the privacy of guests and maintain the confidentiality of information.
  • Take follow-up actions to exceed guest expectations and build loyalty.
  • Manage all requests and complaints when necessary.
  • Coordinate with reservations for important arrivals and notify the Guest Relations Manager.
  • Enforce house rules and regulations.
  • Coordinate and guide Guest Relation issues in cooperation with Guest Service Agents.
  • Focus on guest activities like coordinating happy hours or meetings with important VIP guests.
  • Collaborate with other departments, including housekeeping, concierge, and F&B, to ensure seamless guest experiences.
  • Maintain accurate records of guest preferences, complaints, and service recovery initiatives.
  • Ensure all guest service activities align with the resort's policies, brand standards, and luxury service expectations.
  • Utilize appropriate materials, equipment, and supplies for smooth guest relation operations and request requisitions accordingly.
  • Know and follow the fire and safety procedures of the hotel.
  • Perform other duties as assigned by the Guest Relations Manager.
Qualifications

Qualifications:

  • Bachelor's degree in Hospitality Management or a related field preferred.
  • Minimum 3 years in a guest relations supervisor role in a luxury hotel/resort.
  • Excellent communication and organizational skills.
  • Proficiency in reading, writing, and oral communication in English.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work within a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
Additional Information

Rixos Hotels is committed to delivering exceptional experiences to both guests and team members. If you are a driven and experienced leader with a passion for luxury hospitality and the All-Inclusive Concept, we invite you to apply for the role of Guest Relations Supervisor.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a luxury hospitality environment with an international brand.
  • Professional growth and development opportunities within the All-Inclusive Collection.
  • A dynamic and supportive work environment, where innovation and service excellence are prioritized.
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