Senior Customer Service Agent

2 days ago


Fatih, Istanbul, Turkey OKX Full time
Senior Agent, Customer Service (English Speaker)

At OKX, we're shaping the future of crypto and empowering individuals worldwide. Our mission is to provide secure, reliable, and accessible crypto trading solutions through our exchange and wallet services.

We're seeking a skilled Senior Agent to join our customer service team, handling inquiries and issues from global customers in multiple languages. Your strong communication skills and linguistic expertise will enable you to effectively communicate with customers in their preferred language.

Your primary responsibilities include:

  • Providing multilingual support via email, chat, and voice channels
  • Collaborating with internal stakeholders, such as product managers and the marketing team, to address complaints and feedback
  • Maintaining a deep understanding of company products to communicate effectively with customers
  • Establishing and nurturing relationships with company partners and external stakeholders

To excel in this role, you'll need:

  • A diploma in finance, customer service & relations, linguistics, or a related field
  • At least 2 years of experience in language-related roles, including translation, interpretation, or localization
  • Proficiency in both spoken and written English, along with high-level English language proficiency
  • Ability to work independently in a fast-paced environment and deliver multilingual support
  • Strong interpersonal skills to navigate challenging language situations and remain composed under pressure

Benefits of joining our team include:

  • Competitive remuneration package
  • Yearly Performance Bonus
  • Excellent prospects for growth and promotion
  • Employee engagement, recognition, and appreciation program
  • Multinational working environment


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