Help Desk Uzmanı

2 days ago


Fatih, Istanbul, Turkey Bilyoner Full time

Görev ve Sorumluluklar:

  1. Kullanıcılara BT yardım masası üzerinden zamanında ve etkili L1 teknik destek sağlamak,
  2. Gelen çağrı, e-posta veya destek taleplerini karşılayarak, sorunların çözümünü sağlamak,
  3. BT envanter yönetimi süreçlerini denetleyerek güncelliğini sağlamak,
  4. BT varlık yönetimi süreçlerini yönetmek ve raporlamak,
  5. Kullanıcı sorunları ve taleplerini etkin bir şekilde belgelemek, gerektiğinde L2 ve L3 destek ekiplerine yönlendirmek,
  6. Şirketin BT politikalarına uygun şekilde yazılım ve donanım envanterini takip etmek,
  7. Sorumlu olduğunuz süreç ve hizmetlerin sürekli iyileştirilmesi adına önerilerde bulunmak ve çözümleri uygulamak.

Minimum Gereksinimler:

  1. Üniversitelerin Bilgisayar, Bilişim Teknolojileri, Elektrik-Elektronik, Elektronik ve Haberleşme Mühendisliği gibi ilgili bölümlerinden mezun,
  2. Bilgi Teknolojileri sektöründe en az 4 yıl deneyim sahibi,
  3. BT yardım masası, son kullanıcı desteği ve/veya L1 teknik destek alanında tercihen en az 2 yıl deneyim,
  4. Güçlü problem çözme ve iletişim becerilerine sahip,
  5. BT envanter ve varlık yönetimi süreçleri hakkında bilgi sahibi,
  6. Müşteri odaklı yaklaşım ve çözüm odaklı düşünme yeteneği,
  7. Ekip çalışmasına uyumlu ve yüksek motivasyona sahip,
  8. Teknolojiye olan ilgi ve aktif öğrenme isteği,
  9. Şirket hedefleri ve stratejileri doğrultusunda hedefe yönelik bilgi teknolojileri çözümleri geliştirebilme yeteneği,
  10. İş birimleriyle etkili iletişim kurabilen, takım çalışmasına yatkın, güçlü iletişim becerilerine sahip,
  11. Analitik düşünme, planlama ve iş takip becerileri kuvvetli,
  12. PowerPoint, Excel, Visio ve MS Office programlarına ileri düzeyde hakim,
  13. Temel düzeyde ağ (Network) ve sistem bilgisi sahibi,
  14. Kurulum ve destek operasyonlarında aktif rol alabilecek,
  15. Müşteri odaklı düşünebilen ve çözüm odaklı hareket edebilen,
  16. Sistem ve ağ (network) katmanlarında, son kullanıcı sorunlarını tespit edebilecek bilgiye sahip.
  17. ITIL veya benzeri bir sertifikaya sahip olmak,
  18. JIRA, Office 365, ManageEngine, Active Directory (AD), uzaktan PC yönetim araçları gibi BT yönetimi yazılımları konusunda tecrübeli olmak.
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