
Senior Product Enablement Manager
2 days ago
Our Mission
We empower people and businesses in 200+ countries to thrive. Our technology and innovation make digital payments secure, simple, smart, and accessible. We support a wide range of payment solutions, helping customers succeed.
About the Role
This position is part of our Corporate Solutions team, supporting Product and Business Development to manage complex customer engagements and lead end-to-end implementations for Commercial T&E and B2B payment solutions in the EEMEA region.
Key Responsibilities:
- Understand and support development of customers' product strategy and positioning Mastercard's offerings including active participation in RFP process.
- Drive execution of commercial product strategies (for example, platform localization, product integration with processors, etc.).
- Product Implementation and Go live Support - Serve as the primary post-sale point of contact for banks, guiding them through product implementation and go live processes in collaboration with internal technology & delivery teams:
- Lead issuers, processors, and related parties' technical readiness.
- Provide detailed process maps for issuers to facilitate onboarding and speed to revenue.
- Validation of customer journeys.
- Facilitate resolution of raised issues and actions, identify risks and changes.
- Assessment of third parties' compatibility with Mastercard existing product suite for a unified experience.
- Providing program management for strategically important clients and complex customer engagements.
- Ensure priority and execution of projects in line with regional targets, ensuring projects remain on schedule.
- Accelerate launches and volume onto Commercial programs through data-driven analysis and recommendations.
- Monitor scope, tasks, deliverables, timelines, risks, issues of a new implementation.
- Provide regular updates to internal stakeholders and escalate at-risk projects with product managers and BD team.
- Ensure banks have necessary tools, training, and support to effectively launch Mastercard's commercial products to their corporate clients.
- Conduct workshops and enablement sessions for bank relationship managers, product, and operations teams.
- Monitor product adoption and usage, identifying opportunities to further engagement.
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