Commercial Collections Specialist

5 days ago


Fatih, Istanbul, Turkey DHL Germany Full time

Job Summary

  • This role involves tracking accounts receivables and collections on an ongoing basis, including customer portfolio management, risk assessment, and dispute resolution.

Key Responsibilities

  • Responsible for making daily collection calls, sending dunning letters, and dealing with customer queries and disputes.
  • Perform regular reconciliations with customers, monitor changes in customer risk profile, and prepare reports to inform management.
  • Process post-dated cheques and liaise with third parties and customers.
  • Support improving order-to-cash process and trace receivable or customer master data related issues.
  • Produce routine or ad-hoc reports and make summaries for management when required.

Requirements

  • University degree in Business Administration, Economics or Finance.
  • At least 3 years of experience in credit risk management and collection functions.
  • Excellent communication and interpersonal skills.
  • Good command of English and Turkish, proficiency in MS Office applications, and programming/coding skills as an asset.


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