
Retail Sales and CRM Professional
2 days ago
The Prada Group was founded in 1913 in Italy and has since become a world leader in the luxury sector. With a portfolio of renowned brands such as PRADA, Miu Miu, Church's, and Car Shoe, we operate in over 45 countries worldwide. Our commitment to excellence and innovation has earned us a reputation as a pioneer in the field of luxury retail. We are passionate about delivering exceptional client experiences and fostering long-term relationships with our customers.
Job Description
We are seeking an experienced Luxury Retail CRM Specialist to join our team. As a key member of our sales staff, you will be responsible for developing and implementing clienteling initiatives in-store, focusing on building strong relationships with our clients and driving business growth through personalized interactions.
Responsibilities
- Develop and implement clienteling initiatives in-store, working closely with sales staff to ensure seamless execution.
- Train and educate store teams on CRM & clienteling best practices, ensuring consistency in processes and procedures.
- Maintain accurate records of client interactions and outcomes, analyzing data to inform future strategies and initiatives.
- Work collaboratively with cross-functional teams to align clienteling efforts with broader business objectives.
- 3+ years of experience in CRM, marketing, clienteling, or retail.
- Proven track record of driving business growth through client relationships and personalized interactions.
- Excellent communication and interpersonal skills, with ability to work effectively with diverse teams.
- Strong analytical skills, with ability to analyze data and inform strategic decisions.
- Eager to learn and develop, with passion for staying up-to-date on industry trends and best practices.
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