Luxury Retail CRM Specialist

17 hours ago


Fatih, Istanbul, Turkey BoF Careers Full time
Job Overview

The Prada Group, a world-renowned luxury fashion brand, is seeking an experienced Clineteling Expert - In Store to join our team. As a key member of our sales staff, you will be responsible for developing and implementing clienteling initiatives in-store, focusing on building strong relationships with our clients and driving business growth through personalized interactions.

About the Role

We are looking for a highly motivated and customer-focused individual with excellent communication and interpersonal skills. You will work closely with our store teams to ensure they have the necessary tools and training to deliver exceptional client experiences. Your primary responsibility will be to develop and execute CRM & clienteling initiatives in-store, including identifying opportunities to strengthen client relationships and drive sales growth through targeted outreach efforts.

Responsibilities
  1. Develop and implement clienteling initiatives in-store, working closely with sales staff to ensure seamless execution.
  2. Train and educate store teams on CRM & clienteling best practices, ensuring consistency in processes and procedures.
  3. Maintain accurate records of client interactions and outcomes, analyzing data to inform future strategies and initiatives.
  4. Work collaboratively with cross-functional teams to align clienteling efforts with broader business objectives.
Requirements
  • 3+ years of experience in CRM, marketing, clienteling, or retail.
  • Proven track record of driving business growth through client relationships and personalized interactions.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse teams.
  • Strong analytical skills, with ability to analyze data and inform strategic decisions.
  • Eager to learn and develop, with passion for staying up-to-date on industry trends and best practices.

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