Luxury CRM Manager

5 hours ago


Fatih, Istanbul, Turkey PRADA Full time

At PRADA, we are dedicated to excellence and innovation in the luxury sector. Our company is built on a tradition of high-quality craftsmanship and a passion for creativity.

We are seeking an In-Store CRM Specialist to strengthen our client relationships and drive business growth through strategic outreach initiatives. This role requires a strong focus on developing CRM & clienteling culture, ensuring sales staff cultivate clients through interactions and private appointments.

Key Responsibilities:

  1. Develop and implement store CRM outreach initiatives, including local outreach activities, client target list extraction, and initiative performance monitoring.
  2. Ensure adoption, consistent execution, and follow-up of the Group clienteling strategy across all store team members.
  3. Monitor and track key performance indicators (KPIs) on a store and individual client advisor level.
  4. Educate and train sales staff on digital tools available for clienteling initiatives.

Requirements:

  • Possession of problem-solving skills, curiosity, and interest in luxury/fashion, art, and design.
  • Ability to work in a team as well as independently, with excellent communication and interpersonal skills.
  • Experience in building long-lasting relationships with clients, with a minimum of 3 years of experience in CRM, marketing, clienteling, or retail.
  • Able to self-organize, be self-disciplined, and work systematically.

Benefits:

Joining PRADA means working in a creative and international environment with motivated teams driven by curiosity and the quest for excellence.


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