
Retail CRM and Clienteling Professional
2 days ago
This is a fantastic opportunity for a highly motivated and experienced In-Store CRM Specialist to join our team at BoF Careers. The successful candidate will be responsible for driving business growth through client outreach initiatives and private appointments.
Main Responsibilities:
Support the sales team in cultivating strong relationships with clients through regular interactions and private appointments.
Develop and implement training programs to enhance the skills of store teams in CRM and clienteling activities.
Create and execute store-level CRM outreach initiatives, including identifying target clients, implementing strategies, and monitoring performance.
Ensure consistent adoption and execution of the company's clienteling strategy across all store team members.
Provide individual feedback to staff on CRM initiatives and updates.
Share best practices in clienteling with the sales team.
Manage client gifting and customer experiences budget to develop long-lasting relationships.
KPIs Monitoring:
Track key performance indicators (KPIs) on a store and individual level, including client outreach, private appointments, client data capture, clienteling productivity, and outreach initiative performance.
Promotion of Digital Tools:
Educate and train sales staff on the use of digital tools available to perform clienteling initiatives.
Requirements:
Passion for human relations, sales, CRM, and clientelling.
Problem-solving skills, curiosity, and interest in luxury/fashion, art, and design.
Experience in building long-lasting relationships with clients.
Ability to work in a team and independently.
Excellent communication and interpersonal skills.
English is required; other languages are an asset.
Minimum 3 years of experience in CRM, marketing, clientelling, or retail.
Self-organization, self-discipline, and systematic work habits.
Able to assess reasons and results, and take necessary actions.
Multitasking and follow-up skills.
Eager to learn and develop.
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