Retail CRM and Clienteling Professional

2 days ago


Fatih, Istanbul, Turkey BoF Careers Full time
About the Job:

This is a fantastic opportunity for a highly motivated and experienced In-Store CRM Specialist to join our team at BoF Careers. The successful candidate will be responsible for driving business growth through client outreach initiatives and private appointments.

Main Responsibilities:

  1. Support the sales team in cultivating strong relationships with clients through regular interactions and private appointments.

  2. Develop and implement training programs to enhance the skills of store teams in CRM and clienteling activities.

  3. Create and execute store-level CRM outreach initiatives, including identifying target clients, implementing strategies, and monitoring performance.

  4. Ensure consistent adoption and execution of the company's clienteling strategy across all store team members.

  5. Provide individual feedback to staff on CRM initiatives and updates.

  6. Share best practices in clienteling with the sales team.

  7. Manage client gifting and customer experiences budget to develop long-lasting relationships.

KPIs Monitoring:

  1. Track key performance indicators (KPIs) on a store and individual level, including client outreach, private appointments, client data capture, clienteling productivity, and outreach initiative performance.

Promotion of Digital Tools:

  1. Educate and train sales staff on the use of digital tools available to perform clienteling initiatives.

Requirements:

  1. Passion for human relations, sales, CRM, and clientelling.

  2. Problem-solving skills, curiosity, and interest in luxury/fashion, art, and design.

  3. Experience in building long-lasting relationships with clients.

  4. Ability to work in a team and independently.

  5. Excellent communication and interpersonal skills.

  6. English is required; other languages are an asset.

  7. Minimum 3 years of experience in CRM, marketing, clientelling, or retail.

  8. Self-organization, self-discipline, and systematic work habits.

  9. Able to assess reasons and results, and take necessary actions.

  10. Multitasking and follow-up skills.

  11. Eager to learn and develop.



  • Fatih, Istanbul, Turkey PradaGroup Full time

    The Prada Group seeks a highly skilled Retail Relationship Manager to strengthen CRM & clienteling initiatives in-store. This individual will support sales staff in cultivating clients through interactions and private appointments, ensuring a strong focus on driving business through client outreach.Responsibilities:Develop and implement store CRM outreach...

  • Luxury CRM Manager

    3 days ago


    Fatih, Istanbul, Turkey PRADA Full time

    At PRADA, we are dedicated to excellence and innovation in the luxury sector. Our company is built on a tradition of high-quality craftsmanship and a passion for creativity.We are seeking an In-Store CRM Specialist to strengthen our client relationships and drive business growth through strategic outreach initiatives. This role requires a strong focus on...


  • Fatih, Istanbul, Turkey PradaGroup Full time

    The Prada Group is seeking a highly motivated Sales and Client Services Specialist to develop and implement CRM & clienteling initiatives in-store. This role requires a strong focus on client relationships, as well as excellent communication and interpersonal skills.Key Responsibilities:Develop and implement store CRM outreach initiatives, including local...


  • Fatih, Istanbul, Turkey BoF Careers Full time

    About the Role:We are seeking a highly skilled In-Store CRM Specialist to join our team at BoF Careers. As a key member of our retail team, you will be responsible for driving business growth through client outreach initiatives and private appointments.Main Responsibilities:Support the sales team in cultivating strong relationships with clients through...


  • Fatih, Istanbul, Turkey PRADA Full time

    The Prada Group has been a world leader in the luxury sector since 1913, built on a tradition of excellence and innovation. With a presence in over 45 countries, we offer a unique opportunity to work in a global and diverse environment.We are seeking an In-Store CRM Specialist to join our sales team and support client outreach initiatives. Key...


  • Fatih, Istanbul, Turkey BoF Careers Full time

    Job Description:The In-Store CRM Specialist will be responsible for developing and implementing CRM and clienteling initiatives in store, focusing on strengthening relationships with clients and driving business growth.Main Responsibilities:Support the sales team in cultivating strong relationships with clients through regular interactions and private...


  • Fatih, Istanbul, Turkey PRADA Full time

    PRADA is a world leader in the luxury sector, operating in over 45 countries with iconic brands such as PRADA, Miu Miu, Church's, and Car Shoe. We have employees from over 100 nationalities, reflecting our commitment to diversity and inclusivity.We are seeking an In-Store CRM Specialist to support our sales staff with client outreach initiatives and develop...


  • Fatih, Istanbul, Turkey BoF Careers Full time

    About Our Team:At BoF Careers, we are committed to providing exceptional service to our clients and customers. We are seeking a highly skilled In-Store CRM Specialist to join our team and contribute to this mission.Main Responsibilities:Support the sales team in cultivating strong relationships with clients through regular interactions and private...


  • Fatih, Istanbul, Turkey Michael Page Türkiye Full time

    About Our Business PartnerWe operate 22 luxury boutiques at the Istanbul International Airport, offering an exclusive shopping experience to international travelers.Job Requirements:Key ResponsibilitiesMonitor store performance and track relevant KPIs to make data-driven decisions.Provide excellent customer service and ensure a seamless shopping...


  • Fatih, Istanbul, Turkey Amazon Full time

    Retail Finance Professional, Amazon TRWe're looking for a highly analytical and forward-thinking Retail Finance Professional to join our Amazon Turkey team based in Istanbul. In this role, you'll contribute to all controllership functions, including financial reporting, planning, control, and analysis to service our Turkish customers.You'll partner with your...


  • Fatih, Istanbul, Turkey PRADA Full time

    At PRADA, we believe in the importance of client relationships and customer satisfaction. As a world leader in the luxury sector, we strive to deliver exceptional service and experiences to our clients.We are seeking an In-Store CRM Specialist to join our sales team and support client outreach initiatives. Key responsibilities include:Key...


  • Fatih, Istanbul, Turkey Vodafone Full time

    We're seeking an experienced professional to lead squads and processes, tools, and techniques, particularly Agile Scrum, Kanban. If you have experience managing applications built with OpenShift, Java, .NET Core frameworks, designing, building, and managing automation features, and good knowledge about DevOps, SRE concepts, this could be your next...


  • Fatih, Istanbul, Turkey Michael Page Türkiye Full time

    Business Development LeaderWe are seeking a highly experienced Business Development Leader to join our team. The ideal candidate will have a proven track record of driving positive customer experiences, analyzing selling reports, and identifying business trends. With a passion for the Fashion Industry, they will be able to inspire and influence a team, with...


  • Fatih, Istanbul, Turkey Michael Page Türkiye Full time

    Job OverviewWe are seeking a highly motivated and experienced Retail Operations Manager to join our team. The ideal candidate will have a proven track record of driving positive customer experiences, analyzing selling reports, and identifying business trends. With a passion for the Fashion Industry, they will be able to inspire and influence a team, with an...


  • Fatih, Istanbul, Turkey PradaGroup Full time

    We are looking for a skilled Client Experience Coordinator to join our team at the Prada Group. As a key member of our sales staff, you will be responsible for developing and implementing CRM & clienteling initiatives in-store.Key Responsibilities:Support sales staff in cultivating clients through interactions and private appointments, focusing on driving...


  • Fatih, Istanbul, Turkey PradaGroup Full time

    As a Customer Development Associate with the Prada Group, you will play a crucial role in developing and implementing CRM & clienteling initiatives in-store. Your primary focus will be on supporting sales staff in cultivating clients through interactions and private appointments.Key Responsibilities:Ensure adoption and consistent execution of the Group's...

  • Growth & CRM Manager

    3 weeks ago


    Fatih, Istanbul, Turkey Sokmarket Full time

    Our journey as Yildiz Holding started in 1944 with the production of pötibör biscuits bearing the Ülker brand. In line with the right steps we have taken and our uncompromising quality, today we serve our consumers with products ranging from biscuits to chocolate, frozen food to personal care products and meat products under the roof of Yıldız Holding....


  • Fatih, Istanbul, Turkey Michael Page Türkiye Full time

    Key ResponsibilitiesDevelop and implement comprehensive marketing strategies to drive sales and brand recognition.Oversee digital and traditional marketing campaigns, including social media, email marketing, in-store promotions, and advertising.Analyze market trends, customer insights, and competitor activities to identify opportunities and refine marketing...


  • Fatih, Istanbul, Turkey BoF Careers Full time

    HUGO BOSS is committed to delivering exceptional customer experiences through effective training and development programs. We are seeking a skilled Retail Learning Specialist to join our team and play a critical role in shaping our retail operations.In this role, you will be responsible for:Identifying training needs of our retail teams and developing...


  • Fatih, Istanbul, Turkey Vodafone Full time

    We are a global technology company operating in various fields, including telecommunication, e-commerce, gaming, insurance, TV, tech-fin, and payment systems. Our expertise lies in digitalization, and we strive to be at the forefront of our industry.Job DescriptionThe successful candidate will be responsible for the ongoing operation, coordination, and...