Service Desk Agent

3 days ago


Fatih, Istanbul, Turkey Cointr Full time

The ideal candidate for this Service Desk Agent position is someone who is passionate about delivering exceptional customer experiences. As the primary point of contact for our customers, you will be responsible for resolving issues, answering questions, and providing guidance on our services and products.

Key Responsibilities:
  • Handle customer inquiries via email and chat with professionalism and efficiency.
  • Troubleshoot and resolve customer issues related to account management, transactions, and platform usage.
  • Escalate technical or complex issues to relevant teams when necessary.
Requirements:
  • Fluent in English (both written and spoken).
  • Prior experience in customer service or a related field is required.
  • Availability to work night shifts as part of a hybrid schedule.
  • Basic knowledge of cryptocurrency is a plus, but not mandatory—training will be provided.
  • Excellent communication, problem-solving, and multitasking skills.


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