
Customer Service Liaison
5 days ago
Company Overview
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We are a team of passionate people who strive to deliver outstanding experience to our customers every day.
About Us
We work every moment to deliver the most important package of someone's day. Our team members know their daily work is invaluable in delivering exceptional service to our customers. With 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams.
Your Role
As an Operation Support Agent, you will be responsible for ensuring that customers' urgent packages get to the right place, on time. This includes answering incoming calls from customers regarding shipment collection requests and delivery inquiries. You will also check and investigate failed shipments deliveries or collections when needed; prioritize and reallocate any failed deliveries for the next day delivery.
What You Will Do
- Ensuring timely delivery of customers' urgent packages
- Answering customer calls regarding shipment collection requests and delivery inquiries
- Investigating failed shipments deliveries or collections
- Reallocating failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Communicating effectively with the team, manager, and other operations stations
Requirements
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Benefits
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the world's most admired companies and trusted brands year after year
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